Benefits Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Answer incoming calls and inquiries about benefit plans, costs, provider options, and enrollment decisions • Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes • Research complex benefit issues, identify solutions, and support members • Manage unresolved issues through completion and provide proactive updates • Assist with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefits questions • Deliver excellent member experiences while meeting performance, quality, and productivity standards • Navigate multiple systems and resources while managing member conversations • Work independently in a secure, distraction-free home office environment • Perform computer-based administrative tasks, data entry, document interaction, and frequent phone communication

🎯 Requirements

• Minimum one year of customer service, healthcare, insurance, or employee benefits experience • Call center experience preferred • Strong communication, listening, and problem-solving skills • Ability to explain complex topics in a simple, easy-to-understand manner • Organized and detail-oriented • Comfortable managing multiple priorities • Proficient with Microsoft Office and technology platforms • Passion for delivering exceptional service and building trust with members • Private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access • Sufficient desk space for a dual-monitor workstation and related equipment • Reliable high-speed internet with a minimum download speed of 200 Mbps • Ability to work independently in a professional, distraction-free home office • Ability to handle a high volume of inbound calls • Ability to navigate multiple systems while managing member conversations • Strong concentration, attention to detail, critical thinking, and verbal and written communication skills

🏖️ Benefits

• Fully remote work environment • Comprehensive training and equipment • Computer equipment, monitors, and necessary technology provided • Career growth opportunities • Employee development and advancement opportunities • Starting pay of $17.00/hour • Medical insurance • Dental insurance • Vision insurance • Paid time off (PTO) • Paid holidays • Tuition assistance • 401(k) with company match • Comprehensive onboarding and ongoing training • Award-winning culture • Meaningful work supporting healthcare and benefits decisions