Benefits Associate

Job not on LinkedIn

🕒 August 14

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Answer incoming calls and inquiries about benefit plans, costs, provider options, and enrollment decisions • Help members compare plan options during open enrollment, life events, new hire enrollment, and coverage changes • Research complex benefit issues, identify solutions, and provide member support • Manage unresolved issues through completion and provide proactive updates • Assist with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefit-related questions • Deliver excellent member experiences while meeting performance, quality, and productivity standards • Navigate multiple systems and resources while managing member conversations • Perform computer-based administrative tasks, data entry, and phone communication

🎯 Requirements

• Minimum one year of customer service, healthcare, insurance, or employee benefits experience • Call center environment experience preferred • Strong communication, listening, and problem-solving skills • Ability to explain complex topics in a simple, easy-to-understand manner • Organized, detail-oriented, and comfortable managing multiple priorities • Proficient with Microsoft Office and technology platforms • Passion for delivering exceptional service and building trust with members • Private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access • Sufficient desk space for a dual-monitor workstation and related equipment • Reliable high-speed internet with a minimum download speed of 200 Mbps • Ability to work independently in a professional, distraction-free home office environment • Ability to handle a high volume of inbound calls • Knowledge or experience in benefits administration, employee benefits enrollment, health insurance, Medicare, COBRA administration, healthcare navigation, employee advocacy, insurance customer service, or healthcare contact centers

🏖️ Benefits

• Fully remote work environment • Comprehensive training and ongoing onboarding • Computer equipment, monitors, and other necessary technology provided • Career growth opportunities and employee development • Medical, dental, and vision benefits • Paid time off (PTO) • Paid holidays • Tuition assistance • 401(k) with company match • Competitive compensation • Meaningful work supporting healthcare and benefits decisions • Award-winning culture