EAP Care Manager

Job not on LinkedIn

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue • Deliver brief, solution-focused supportive interventions and psychoeducation for stress, anxiety, grief, relationship issues, and substance use • Conduct risk assessments for suicidal ideation, thoughts of harm to others, substance use, abuse, or violence risks • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources • Explain EAP clinical and work/life benefits and provide individualized recommendations • Connect members with EAP services, health insurance, or community resources and follow up as clinically appropriate • Provide consultation and support to HR and managers regarding employee performance concerns and crisis support • Assist with Critical Incident Response after disruptive workplace events • Provide telephonic in-the-moment support and help arrange onsite or virtual counseling • Document all interactions and activities in the electronic case management system • Adhere to ethical standards, clinical best practices, confidentiality requirements, HIPAA, and applicable regulations • Participate in individual supervision, team meetings, and case consultation • Collaborate with colleagues to ensure high-quality member care • Complete required EAP protocol and procedure training • Participate in the EAP on-call rotation, typically approximately two weeks per calendar year

🎯 Requirements

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field • Two (2) years of clinical experience, preferably in EAP, crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings • Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential • Ability to work efficiently in a fast-paced, queue-based environment • Ability to use multiple digital platforms and electronic case management systems • Strong cultural competence and ability to work effectively with diverse populations across workplace settings • Excellent organizational skills • Ability to complete timely, accurate clinical documentation • Strong concentration and attention to detail • Critical thinking and problem-solving skills • Effective verbal and written communication skills • Reliable attendance and availability for scheduled shifts and caseload responsibilities • Ability to work in a home office environment with appropriate lighting, computer, and phone access • Ability to participate in an EAP on-call rotation for evenings, weekends, and holidays

🏖️ Benefits

• Training provided to do the job well • Supportive supervisors and staff • Opportunities for career growth and promotion from within • EAP, health insurance, and community resource connection support for members • Participation in individual supervision, team meetings, and case consultation • Required training and competency development • Remote home office work arrangement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume