Customer Care Advocate I/II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Healthcare Management Administrators

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

<Healthcare Management Administrators> is a service-oriented health plan administrator that designs and delivers high-quality, affordable self-funded health plans for employers. The company provides benefits administration, member portals, customer care, and access to a large provider network in the Pacific Northwest, helping employers manage claims, ID cards, provider search, and care navigation. HMA focuses on improving member outcomes and reducing employer health plan costs through proactive, people-first solutions and experienced plan management.

📋 Description

• Respond to incoming customer phone calls and written inquiries from clients, providers, and members • Research and troubleshoot eligibility, benefits, and claim-status inquiries • Provide accurate eligibility, benefit, and claim-status information by phone and in writing • Serve as a trusted advisor and advocate for members, providers, brokers, and clients • Work with internal and external stakeholders to report and resolve inquiries and prevent recurrence • Follow up with callers promptly to ensure customer satisfaction • Listen for understanding and address questions across a range of topics • Maintain a personable, courteous, and professional demeanor • Strive for first-call resolution and take ownership of the customer experience • Navigate multiple systems while investigating and responding to customer needs • Document phone conversations, key themes, and resolutions • Proactively raise recurring issues and questions with management • Own personal development to achieve proficiency and performance goals

🎯 Requirements

• 1-3+ years of experience providing superior service in a call center environment or provider's office, preferably in the healthcare industry • High school diploma or equivalent • Knowledge of medical, vision, and dental terminology preferred • Knowledge of customer service ethics, principles, and procedures • Strong verbal and written communication skills and analytical abilities • Extensive keyboarding skills, including the ability to talk and document simultaneously • Attention to detail and accuracy • Proven ability to work independently and in a team environment • Basic proficiency using Microsoft Office: Word, Excel, Instant Messaging, and Outlook • Ability to multitask while maintaining the flow of a conversation and typing 40+ WPM • Bilingual Spanish/English skills a plus • Availability to work any assigned shift beginning as early as 6:45 a.m. and ending as late as 6:15 p.m. • Ability to pass a pre-employment background screen • Ability to access and handle protected health information according to HMA policies and procedures

🏖️ Benefits

• Seventeen (IC) days paid time off (individual contributors) • Twelve paid holidays • Two paid personal and one paid volunteer day • Company-subsidized medical, dental, vision, and prescription insurance • Company-paid disability, life, and AD&D insurances • Voluntary insurances • HSA and FSA pre-tax programs • 401(k)-retirement plan with company match • Annual $500 wellness incentive and a $600 wellness reimbursement • Remote work and continuing education reimbursements • Discount program • Parental leave • Up to $1,000 annual charitable giving match • Flexible work schedules supporting people in all time zones across the US • Option to work remotely or use the renovated office with free parking, gym, and refreshments • Career growth opportunities through the performance management program • In-person events including annual all hands, summer picnic, trivia night, and holiday party