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⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Healthcare Outcomes Performance Co. (HOPCo)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2019-02

Healthcare • SaaS • B2B

Healthcare Outcomes Performance Company (HOPCo) is the largest orthopedic musculoskeletal (MSK) value-based care organization in the U. S. It is physician-led and provides comprehensive MSK care delivery and management services: advanced practice management, health system MSK service-line optimization and market transformation, payor solutions, and practice partnerships. HOPCo operates a URAC-accredited MSK clinically integrated network, runs population health and value-based care programs, and offers digital patient engagement, outcomes reporting, and analytics platforms to align stakeholders, improve outcomes, and reduce total cost of MSK care.

📋 Description

• Assist with overseeing daily inbound calls, fax referrals, emails, and department tasks • Assist Care Managers with assigned tasks • Continuously monitor patient care through assessment and evaluation to ensure progress toward desired outcomes • Identify and resolve barriers hindering effective patient care • Improve the quality and completeness of documentation • Collaborate with patients, families, nurses, physicians, and other team members • Build consensus around issues and resolve them appropriately and promptly • Document clearly, completely, concisely, and in an organized manner • Monitor clinically low-risk cases • Advise the Care Manager and/or Medical Director of new or concerning clinical issues • Institute necessary actions to promote quality and appropriate care • Accept referrals and identify patients meeting care-management criteria • Support team members in exhibiting HOPCo’s values and mission • Assist with program planning, development, and evaluation • Perform related and other assigned CIN duties

🎯 Requirements

• Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred • Minimum three (3) years of certified nursing assistant or medical assistant experience preferred • One year of experience in a medical business office, physician’s office, or hospital environment preferred • Experience in value-based care / population health preferred • Experience in orthopedics or musculoskeletal specialty preferred • Knowledge of the health care field and orthopedics • Knowledge of policies and procedures concerning patient care • Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures • Knowledge of medical practices, terminology, and reimbursement policies • Knowledge of Microsoft Office applications • Skill in follow-up with patients and responding to inquiries promptly • Skill and professionalism when interacting with providers, patients, family members, and the public • Skill in understanding patient education needs by effectively sharing information with patients and families • Skill in problem-solving and time management • Skill in evaluating the effectiveness of existing methods and procedures • Skill in verbal and written communication • Ability to read, interpret, and apply policies and procedures • Ability to set priorities among multiple requests • Ability to interact effectively with patients, medical and administrative staff, and case managers • Ability to work in a fast-paced environment • HOPCo Mission, Vision, and Values must be read and signed

🏖️ Benefits

• Option to work from home • Designated workspace required when working from home • Equal Opportunity Employer