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⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Healthcare Outcomes Performance Co. (HOPCo)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 Private equity on 2019-02

Healthcare • B2B • SaaS

Healthcare Outcomes Performance Co. (HOPCo) is the largest orthopedic value-based care organization in the U. S. , specializing in comprehensive musculoskeletal (MSK) care delivery, management, and value creation. Led by orthopedic physicians and executives, HOPCo operates an accredited MSK clinically integrated network and offers practice partnership and health system solutions, payor-facing population health and value-based care programs, analytics and outcomes reporting, and digital patient engagement tools to align stakeholders, improve outcomes, and lower total MSK costs.

📋 Description

• Oversee daily inbound calls, fax referrals, emails, and department tasks • Assist Care Managers with assigned tasks • Monitor patient care through assessment and evaluation to ensure progress toward desired outcomes • Identify and resolve barriers to effective patient care • Improve the quality and completeness of documentation • Collaborate with patients, families, nurses, physicians, and other team members • Document clearly, completely, concisely, and in an organized manner • Monitor clinically low-risk cases • Advise the Care Manager and/or Medical Director of new or concerning clinical issues • Institute necessary actions to promote quality and appropriate care • Accept referrals and identify patients meeting care-management criteria • Support HOPCo’s values and mission • Assist with program planning, development, and evaluation • Perform related and other CIN duties as assigned

🎯 Requirements

• Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred • Minimum three (3) years of certified nursing assistant or medical assistant experience preferred • One-year experience in a medical business office, physician’s office, or hospital environment preferred • Experience in value-based care / population health preferred • Experience in orthopedics or musculoskeletal specialty preferred • Knowledge of the health care field and orthopedics • Knowledge of policies and procedures concerning patient care • Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures • Knowledge of medical practices, terminology, and reimbursement policies • Knowledge of Microsoft Office applications • Skill in follow-up with patients and responding to inquiries promptly • Skill and professionalism when interacting with providers, patients, family members, and the public • Skill in understanding patient education needs by effectively sharing information with patients and families • Skill in problem-solving and time management • Skill in evaluating the effectiveness of existing methods and procedures • Skill in verbal and written communication • Ability to read, interpret, and apply policies and procedures • Ability to set priorities among multiple requests • Ability to interact effectively with patients, medical and administrative staff, and case managers • Ability to work in a fast-paced environment • Must read and sign HOPCo Mission, Vision, and Values

🏖️ Benefits

• Option to work from home • Designated workspace when working from home • Equal Opportunity Employer