Account Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Personify Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Personify Health is the first personalized health platform company, designed to empower individuals and organizations to achieve better health outcomes through tailored solutions and services. They offer a comprehensive range of solutions including wellbeing navigation, care management, and health plan administration, catering to employers, health systems, health plans, and brokers. Their goal is to simplify healthcare experiences and enhance engagement, ultimately helping businesses optimize their investment in employee health and wellbeing.

📋 Description

• Manage retention and growth of existing clients and successful onboarding of new clients • Ensure client contractual obligations are met and communicate contractual risks • Build client relationships and understand client expectations and goals • Establish relationships supporting implementation, growth and expansion of Personify Health programs • Manage consultant, broker and influencer relationships aligned with clients • Communicate roadmap and engagement solutions • Prepare and deliver client reviews • Analyze client results and develop strategic recommendations and action plans • Serve as a customer advocate within Personify Health • Collaborate with internal departments to develop and implement strategies • Troubleshoot and resolve issues with Client Delivery Teams • Maintain internal client management tools • Create outreach plans for client stakeholders • Design plans to maximize member engagement • Coordinate eligibility specifications, file transfers, data integration and program information execution • Provide communication plans, in-year program activities, training and best-practice materials • Train clients on the Personify Health Analytics tool • Monitor engagement and modify arrangements as appropriate • Provide data and reports related to incentive delivery and program completion • Work with the Project Management Team on successful new-client implementation • Establish and manage year-round client program plans • Coordinate day-to-day account activities with Client Delivery, Client Solutions, Concierge Screening Coordinator and Business Analyst teams • Ensure timely, successful delivery and quality of all program components

🎯 Requirements

• Bachelor's degree, or equivalent, in related discipline • Account Manager: 3+ years of direct account management work with primary accountability for SMB and regional revenue clients • Senior Account Manager: 6+ years of direct account management work with primary accountability for large enterprise and strategic revenue clients • Background in consulting, wellness, health insurance, healthcare, navigation and/or related field • Excellent knowledge and skill using Microsoft Office suite • Experience with Salesforce and Gainsight; Gainsight preferred • Strong interpersonal, presentation and writing skills • Strong organizational skills and detail orientation • Demonstrated ability to collaborate • Comfortable with change • Self-directed and able to work independently • Knowledge of wellness, health and navigation space and competition • Ability to use client management tools including Gainsight, Salesforce, Confluence and Jira • Ability to analyze client results and develop strategic recommendations and action plans

🏖️ Benefits

• Competitive base salary • Benefits effective day one • Comprehensive medical and dental through Personify Health’s health solutions • Unlimited PTO • Mental health support • Retirement planning • Financial protection • Professional development • Clear career progression • Learning budgets • Mission-driven culture • Wellness programs • Other employee perks