Associate Technical Services Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Provide first-line product and technical support to customers • Diagnose customer issues, research solutions, and resolve tickets within established SLA guidelines • Troubleshoot technical problems through systematic analysis • Collaborate cross-functionally to identify root causes and implement effective solutions • Triage and prioritize customer issues • Deliver timely workarounds and guide users on best practices and preventive measures • Escalate complex issues appropriately while maintaining clear customer communication • Contribute to knowledge base documentation • Develop reusable scripts to improve team efficiency and customer self-service capabilities • Maintain flexible availability to support customers across time zones, including occasional early morning or evening shifts for US team collaboration • Participate in mobbing sessions and team learning activities • Identify and update missing or inaccurate documentation • Adapt to new tools and processes • Communicate clearly with customers and document next steps effectively

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field • 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies • Preferably, experience in the health insurance industry, particularly with healthcare payors • 1+ years of experience as a Business Analyst is a plus • Strong critical thinking, analytical reasoning, and problem-solving skills • Ability to document standard operating procedures and manage ticket lifecycles using Salesforce and Jira • Experience engaging with customers and managing competing priorities • Technical curiosity and strong learning aptitude • Knowledge of Java-based applications and troubleshooting • SQL query development and debugging • Relational databases and version control • Web services (SOAP/REST) • Data formats and log analysis • UNIX command-line basics • Excellent communication and interpersonal skills • Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment • Proactive, driven mindset with desire to understand business and technical problems • May be required to undergo a pre-employment criminal background check

🏖️ Benefits

• Remote work environment • Flexible availability across time zones • May require travel dependent on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity and workforce diversity commitment