Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HealthPlanOne

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

HealthPlanOne is a technology-enabled healthcare services company that helps millions of consumers and agents navigate and shop for Medicare plans. It specializes in Medicare education, digital marketing, lead generation, and broker/health-plan partnerships, using analytics and customer-focused agent support to simplify complex insurance choices. The company supports agents and partners with licensing, marketing, and platform tools to connect consumers with appropriate Medicare options.

📋 Description

• Become thoroughly familiar with the company’s insurance products and coverage options • Support HPOne’s Brokerage or MAQ teams with pre- and post-sale activities • Qualify new prospects • Conduct Health Risk Assessments • Make retention calls • Adhere to established call scripting, procedures, and workflows • Answer general questions about carrier plans and benefits • Assist callers through the Medicare qualification process and ensure required information is accurate and compliant • Build sustainable relationships of trust through open interactive communication • Handle customer complaints professionally and transfer them to management within the appropriate department • Make outbound calls to consumers and transfer them to a licensed agent of record as needed • Manage a high volume of incoming calls • Meet established production goals and daily, weekly, and monthly performance metrics • Understand and adhere to company, carrier, and/or CMS policies and procedures • Perform other related duties as assigned

🎯 Requirements

• High School diploma or equivalent • Ability to navigate technology and phone systems, and follow a specific call-flow • Customer service orientation and ability to adapt/respond to different personalities • Excellent communication and listening skills • Detail-oriented, motivated self-starter with excellent time management and organizational skills • Ability to multitask or change tasks using different techniques, procedures, or degrees of attentiveness without loss of efficiency or composure • Computer/technology skills and proficiency with virtual communications tools • Proficiency in reading, writing, written comprehension, scripting tools, and prompts/pop-ups • Ability to perform repetitive and routine tasks • Adherence to the on-camera requirement for remote training, meeting sessions, and as requested by leadership • Flexible schedule including evenings and weekends preferred • Bilingual preferred • Familiarity with CRM systems and practices preferred • Licensed to sell preferred • Basic MS Excel skills preferred • Previous call center experience preferred • Previous training and experience in or related to healthcare insurance preferred • Ability to remain stationary for extended periods, typically in a cubicle environment • Frequent use of computers, dual monitors, keyboard, mouse, telephone, copier, and printer • Ability to communicate effectively in person, in writing, by telephone, email, or video conferencing • Visual and auditory acuity required • Hand dexterity and fine motor skills required • Ability to occasionally reach with hands and arms

🏖️ Benefits

• Remote work options for designated locations • On-camera remote training and meeting sessions • Required drug testing and background checks as part of pre-employment practices • Disability accommodations available upon request