Associate Success Manager

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $61.7k - $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Own HealthStream onboarding activities for designated customer workstreams, ensuring successful process adoption during solution launches or optimization • Formulate deployment plans and timelines using best-practice content while meeting client business needs at go-live • Analyze client business processes and advise clients on implementing the automation engine and content library • Negotiate with clients on scope, solution design, implementation plans, and long-term optimization plans • Lead client meetings to educate customers on best-practice configuration of pre-deployed content • Evaluate customer implementation needs during sales conversations for alignment with onboarding strategy • Maintain timely and accurate project records in Salesforce • Collaborate with internal teams to resolve customer onboarding issues • Evaluate client feedback to drive changes in the product, automation engine, and content library • Support HealthStream initiatives and adhere to HealthStream security policies, procedures, and assigned training

🎯 Requirements

• Bachelor's Degree in related discipline • Minimum 3+ years in customer-facing roles, preferably SaaS or healthcare technology • Advanced proficiency in Salesforce, Microsoft Suite, and CredentialStream • Working knowledge of SQL and relational databases is a plus • Demonstrated affinity for technology • Excellent oral and written communication skills • Excellent organizational skills • Excellent project management skills • Strong analytical skills and independent problem-solving ability • Strong interpersonal and relationship management skills with ability to influence others • Ability to manage multiple client relationships and projects under supervision • Strong customer service orientation • Ability to work effectively with teams with different backgrounds, skill-sets, and vocabularies • Professional poise and comfort leading discussions with client decision-makers, end-users, and IT professionals • Ability to travel up to 20% of the time • Ability to adhere to HealthStream security policies, procedures, and assigned training

🏖️ Benefits

• Mission-oriented work • Diverse and inclusive culture • Competitive Compensation & Bonuses • Comprehensive Insurance Plans • Mental and Physical Health Support • Work-from-home flexibility • Fitness Center Reimbursements • Streaming Good time off for volunteering • Wellness workshops • Buddy Program for new HealthStreamers • Collaborative work environment • Career growth opportunities • Continuous learning opportunities • Inspiring workspaces to collaborate and connect with other HealthStreamers • Free employee parking at our Resource Centers in Nashville and San Diego • Flexible work environment • Paid time off • Hybrid work environment • Company-sponsored onsite social events • Medical, Dental and Vision insurance • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical Bridge Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • Legal Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement