Customer Success Manager

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Vermont Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

☁️ SaaS

🏛️ Government

🤝 B2B

SaaS • Government • B2B

Vermont Systems is a provider of cloud-based recreation management software serving parks and recreation departments, municipalities, colleges and universities, camps and campgrounds, and military organizations. Their modular SaaS platform includes products such as RecTrac, WebTrac, PayTrac, InteliTrac, GolfTrac, and CampBrain to handle online registration, integrated payment processing, mobile apps, business intelligence and analytics, maintenance and facilities management, and camp/child & youth program management. The company focuses on improving operational efficiency, patron experience, reporting, and compliance for public and institutional recreation programs.

📋 Description

• Manage a portfolio of strategic and enterprise customer accounts throughout the customer lifecycle • Build trusted relationships with executive and operational stakeholders and understand customer goals and success measures • Conduct Quarterly Business Reviews, success planning sessions, and regular business reviews • Monitor customer health, engagement, satisfaction, and product adoption • Identify risks and coordinate action plans to support retention • Drive adoption of Vermont Systems products, services, and best practices • Recommend solutions, training, product capabilities, and service offerings aligned with customer goals • Partner with Product Management, Support, Professional Services, Sales, and other internal teams • Resolve issues, advocate for customer needs, and improve the customer experience • Translate customer feedback into product enhancements and business insights • Identify additional product, service, and training opportunities • Partner with Sales on renewal and expansion opportunities • Maintain accurate customer information, activities, and account health within the CRM

🎯 Requirements

• Demonstrated ability to build trusted customer relationships • Excellent communication, organizational, and time-management skills • Strong problem-solving, active listening, and critical thinking abilities • Ability to communicate effectively with technical and non-technical audiences • Experience managing multiple customer relationships and competing priorities • 3+ years of relevant experience • Experience using Salesforce or a comparable CRM • Commitment to delivering an exceptional customer experience • Experience in Customer Success, Account Management, Client Services, Consulting, or another customer-facing role • Experience supporting customer retention, renewals, product adoption, or account growth • Experience working with parks and recreation organizations, municipalities, higher education, military organizations, or similar customer environments • Bachelor's degree or equivalent professional experience • Knowledge of RecTrac, WebTrac, and other Vermont Systems applications • Eligible working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Global network of talented colleagues • Tools and support to deliver great work and grow at speed • Remote work arrangement