Customer Success Manager – Government

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Team Cymru

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💼 Consulting

🏥 Healthcare

🔒 Cybersecurity

💰 Private equity on 2021-09

Consulting • Healthcare • Cybersecurity

Team Cymru is a cybersecurity company that delivers real-time, internet-scale threat intelligence and network visibility to defenders of critical infrastructure. They analyze raw NetFlow and global internet activity to provide passive asset discovery, actionable threat feeds, botnet and malware analysis, DDoS mitigation, and incident-response support (CSIRT). Their products integrate with SIEM, SOAR, and TIP platforms and are offered as feeds, APIs, and managed services to enterprise and security operations teams.

📋 Description

• Own post-sale customer engagement for a portfolio of government customers through renewal and expansion • Facilitate regular check-ins, QBRs, and success reviews aligned to mission and business outcomes • Define and track customer success plans, health signals, usage, sentiment, adoption, integration, and process gaps • Track and influence time to value, WAU, quota consumption, CSAT, onboarding duration, and retention • Identify and support upsell and expansion opportunities with Sales • Help customers operationalize cyber threat intelligence workflows using Team Cymru data and insights • Partner with Sales Engineers, Support, and Product to resolve blockers and share feedback • Ensure Sales-to-Customer Success handoffs include customer objectives and value expectations • Contribute to onboarding journeys, training content, and adoption playbooks • Analyze customer feedback and provide guidance for product enhancements, innovation, and market-informed solutions • Coach internal teams and customer stakeholders through enablement gaps and change management

🎯 Requirements

• 3+ years in Customer Success, Technical Account Management, or post-sales roles in enterprise B2B software • Experience working with government agency customers and technical stakeholders such as SOC, threat intelligence, or engineering teams • Experience supporting U.S. federal, state, or local government customers preferred • Strong track record driving user adoption, retention, and expansion • Exposure to cyber threat intelligence is a strong plus • Familiarity with Salesforce, Gainsight, or similar customer success platforms • Strong communication skills for translating business value to technical and executive stakeholders • Customer-first problem-solving ability and root-cause analysis of adoption issues • Ability to manage ambiguity, data-sparse environments, and competing priorities across multiple accounts • Experience guiding customers through change management and process evolution • Ability to coach internal teams and customer stakeholders through enablement gaps • Bachelor's degree or equivalent experience • Exposure to cybersecurity frameworks and threat intelligence use cases is a plus • CTI-related training, certifications, or vendor-specific credentials preferred but not required • Active or eligible U.S. security clearance preferred but not required • Occasional travel within the US and internationally is required • Must address U.S. work authorization and immigration sponsorship requirements in the application

🏖️ Benefits

• Remote work arrangement • Collaborative, mission-driven culture • Opportunity to contribute to improving global security • Occasional international and domestic travel for customer workshops, industry events, and team meetings