Tier 1 Customer Support Specialist

🔥 21 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Provide phone, email, and chat support • Work with customers and internal teams to resolve issues efficiently • Troubleshoot and diagnose reported problems • Build strong relationships with colleagues and customers • Communicate in a timely, professional, and respectful manner • Identify, test, and verify issues • Provide development teams with clear issue documentation • Collaborate cross-functionally on customer-focused initiatives • Participate in testing new features and releases • Recommend product enhancements using data and customer feedback • Develop expertise in HealthStream products and advocate for clients

🎯 Requirements

• At least one year of experience in a technical help desk or technical support role • Bachelor’s degree in a related discipline preferred • Education requirements may be waived based on practical experience • Practical knowledge of the healthcare industry is a plus • Extraordinary, charismatic phone presence • Excellent written communication and ability to relay information clearly, concisely, and thoughtfully • Problem-solving and prioritization skills • Ability to communicate resolutions with non-technical and technical customers • Ability to troubleshoot technical difficulties, determine root causes, and provide resolutions • Active listening and empathetic customer advocacy • Working knowledge of Microsoft operating systems • Familiarity with Salesforce and Microsoft Teams • Flexible 8-hour schedule providing coverage between 7 AM and 7 PM CST, Monday through Friday • Basic understanding of SQL is a plus

🏖️ Benefits

• Career development opportunities based on individual interests • Weekends and holidays off • Fully remote work arrangement