Clinical Services Follow-Up Coordinator

Job not on LinkedIn

🔥 22 hours ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heartline

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Heartline is a web presence whose provided source is primarily front-end CSS and layout for a multi-language (EN/FR) site. The code indicates styled content blocks and responsive grid layout used to present information and visual content, but the snippet contains no clear details about specific products, services, or market focus.

📋 Description

• Provide follow-up support, consumer satisfaction outreach, service linkage, and advocacy assistance • Conduct outbound follow-up calls with individuals referred through assigned agency programs and services • Assess caller and client needs and connect individuals to appropriate providers • Complete continued follow-up according to established guidelines • Maintain accurate documentation of follow-up activity, service outcomes, and client data • Prepare and submit weekly, monthly, quarterly, and annual reports • Provide training and guidance on follow-up processes and procedures • Follow Follow-Up Quality Improvement protocols and support improvement efforts • Provide additional quality improvement coverage when scheduling or departmental needs require • Stay informed about research, best practices, and program updates related to suicide prevention, crisis response, information and referral, Tribal services, and other agency programs • Participate in suicide-prevention committees within and outside HeartLine • Assist with suicide-prevention presentations as requested • Advocate at community, state, and national levels to help reduce suicide rates • Perform other duties as assigned

🎯 Requirements

• Some college experience required • Bachelor’s degree in social services, psychology, social work, or a related field preferred • Nonprofit experience preferred • Background in mental health or crisis intervention preferred • Relevant experience may be considered in place of formal educational requirements • Strong verbal and written communication skills • Excellent interpersonal skills and commitment to customer service • Ability to collaborate with staff, volunteers, and team members while working independently • Strong computer literacy and ability to use multiple digital systems • Effective time management and prioritization skills • Compassionate and nonjudgmental approach to individuals with diverse and complex needs • Strong attention to detail and ability to multitask • Willingness to work days, evenings, and weekends • Ability to handle and manage stress related to the scope and type of chats received • Physical ability to lift 20 pounds, sit for long periods, talk on the telephone, and bend/stoop • Must reside in Oklahoma

🏖️ Benefits

• Comprehensive benefits package for eligible full-time employees and eligible family members • Medical, dental, and vision insurance • Employer pays 90% of the employee-only premium for the core medical plan • $30,000 employer-paid basic life insurance • Voluntary benefits through Mutual of Omaha, including term life, short-term disability, critical illness, hospital indemnity, and accident insurance • 401(k) retirement plan with dollar-for-dollar employer match on the first 2% of eligible compensation contributed, subject to a six-year vesting schedule • Eligibility for the Public Service Loan Forgiveness (PSLF) Program • Remote work after completion of the initial training period • Flexible scheduled work week • Staff support, recognition, and appreciation for jobs well done • Reasonable accommodations for individuals with disabilities