Senior Director of Catering and Conference Services

🕒 August 27

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $160k - $165k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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HEI Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

HEI Hotels & Resorts is a privately held hotel investment and third‑party management company founded in 1985 that owns and operates an institutional-grade portfolio of 90+ hotel assets across urban, super‑suburban, and resort markets. The firm specializes in acquiring, investing equity in, and managing Luxury, Upper‑Upscale, and Premium Select Service properties for institutional capital partners (including REITs and private equity) and franchisors, combining data‑driven operational practices with guest‑centric service culture (“HEI Loves”) to maximize hotel real estate value. HEI also positions and operates branded, soft‑branded, and independent lifestyle hotels while emphasizing associate development and long‑term partner relationships.

📋 Description

• Provide strategic leadership and oversight of banquet, catering, and convention services functions across the hotel portfolio • Develop and execute portfolio-wide strategies to maximize banquet and catering revenue, profitability, market share, and customer satisfaction • Partner with regional, enterprise sales, general management, sales and marketing, catering, and property leadership to improve commercial performance • Lead, coach, and mentor catering, convention services, and property sales teams • Conduct business reviews covering production, booking pace, conversion, profitability, forecasting, and future business opportunities • Ensure compliance with company standards, brand requirements, menu guidelines, banquet service expectations, and event execution processes • Serve as corporate liaison with ownership groups through meetings, business reviews, and presentations • Monitor industry trends, customer buying behaviors, competitive positioning, banquet pricing, and emerging best practices • Identify and support strategic banquet and catering opportunities, including large group events, conventions, association business, and enterprise accounts • Collaborate with Sales, Revenue Management, Marketing, Culinary, Operations, and Brand partners • Lead commercial merchandising initiatives including website audits, digital content management, meeting space presentation, photography, floor plans, virtual tours, and online visibility • Develop and maintain standards for sales resources, proposal templates, event collateral, digital assets, and customer-facing materials • Evaluate commercial technology platforms, digital channels, and customer acquisition opportunities • Support budgeting, forecasting, business planning, talent development, hotel openings, transitions, acquisitions, and other corporate commercial initiatives • Travel regularly to hotels across the portfolio, averaging approximately 50%

🎯 Requirements

• Bachelor’s degree in hospitality management, business administration, or related field preferred • Minimum of 7 years of progressive catering, convention services and hotel sales leadership experience • Multi-property catering and convention service leadership experience strongly preferred • Previous experience with major hotel brands preferred • Demonstrated success leading high-performing catering, convention services and sales teams • Extensive knowledge of hotel catering and convention service operations, banquet sales, event planning, food and beverage revenue management, commercial strategy, digital merchandising and customer relationship and acquisition management • Strong understanding of catering sales and convention service processes, contract negotiations, and event execution • Working knowledge of hotel websites, digital merchandising, sales platforms, and online customer experience • Experience managing commercial content, sales collateral, and portfolio-wide initiatives • Strong project management skills • Strong financial acumen and analytical skills • Excellent presentation, communication, and executive relationship management skills • Strong leadership, coaching, and talent development skills • High level of professionalism, integrity, and accountability • Effective verbal and written communication skills • Ability to adapt communication style to different audiences • Frequent travel to hotels throughout the United States, averaging approximately 50% of the time

🏖️ Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield • Vision insurance through EyeMed • Vacation, Sick and Holiday programs • Pet insurance through the ASPCA • Supplemental, Spousal and Child Life insurance • Short-Term and Long-Term Disability plans • 401(k) Savings Plan with matching funds • 'YouDecide' discounts • Hotel Room Discount programs • Discretionary performance bonus eligibility • Remote work arrangement • Equal opportunity workplace