Outbound & Inbound Phone Specialist – Home Services, Plumbing

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🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments • Follow up with customers who previously declined or postponed plumbing services • Handle objections professionally and encourage customers to move forward with services • Answer inbound customer calls, address inquiries, and schedule appointments • Accurately document calls, customer interactions, and appointments in Housecall Pro • Perform basic Excel tasks, including data entry and tracking • Maintain a professional, conversational, and customer-focused approach on every call • Build rapport and convert conversations into appointments • Work as a friendly, knowledgeable extension of the company's office team

🎯 Requirements

• Proven experience in outbound calling, sales follow-ups, or appointment setting is required • Previous experience handling inbound customer calls • Experience in home services (plumbing, HVAC, electrical, or similar industries) is highly preferred • Excellent spoken English with clear pronunciation and a neutral, easy-to-understand accent • Strong listening skills, objection-handling abilities, and a persuasive yet professional communication style • Comfortable making repeated follow-up calls while maintaining a positive customer experience • Proficient in basic Microsoft Excel; skills will be assessed • Able to work US Eastern Time hours, including some Saturdays • Reliable, organized, and capable of working independently • Experience using Housecall Pro, ServiceTitan, or similar field service management software is preferred • Familiarity with residential home services, customer estimates, and service appointment scheduling is preferred

🏖️ Benefits

• On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Recognition for loyalty and long-term growth

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