Patient Outreach Representative

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Place outbound calls to patients from a client-provided call list using the client’s cloud phone system • Follow the client’s approved script, scheduling rules, and call-handling procedures • Book appointments directly into the client’s electronic health record and scheduling system • Document the outcome of every call accurately in the client’s system • Handle common objections and reschedule requests professionally • Escalate anything outside the script to the Team Lead • Meet daily activity and quality expectations set with the Team Lead • Schedule Annual Wellness Visits for established patients on behalf of the healthcare practice • Work entirely inside the client’s systems through a secure virtual desktop • Avoid providing medical, clinical, or insurance advice and transfer such calls

🎯 Requirements

• 1+ years in outbound calling, appointment setting, patient access, or contact center work • 100% attention required during the shift • Clear, neutral, easily understood spoken English • Warm, patient telephone manner • Comfort speaking with U.S.-based adults, including older patients • Accurate data entry while holding a live conversation • Ability to follow a script and compliance boundary precisely without improvising • Availability for the full campaign term with no planned absences • Willingness to complete HIPAA privacy and security training before starting • Willingness to complete a background check before starting • Ability to work assigned shifts between 8:00 a.m. and 9:00 p.m. U.S. Central Time • Private, quiet workspace meeting HIPAA requirements • Reliable computer capable of running a remote virtual desktop session • Wired or stable broadband internet with sufficient upload speed for clear voice calls • Noise-cancelling USB headset • Backup plan for power and internet outages • Ability to sign confidentiality and information-security agreements • Ability to comply with restrictions on writing down, screenshotting, photographing, copying, storing, or forwarding patient information • Ability to access patient data only through the secured virtual desktop and only as needed for scheduling • Must pass a background check • Strongly preferred: prior U.S. healthcare experience • Strongly preferred: familiarity with a cloud EHR such as athenahealth or cloud phone platform such as Dialpad • Strongly preferred: experience with Medicare wellness visit or preventive-care outreach • Strongly preferred: high-volume manual dialing experience, 100+ dials per day

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Paid training • Paid breaks • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Verified, legitimate U.S. client experience