Team Lead

🔥 0 minutes ago

🐎 Kentucky, Virginia – Remote

🐎 Kentucky – Remote ⚔️ Virginia – Remote

💵 $44k / year

⏰ Full Time

🟠 Senior

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Provide daily operational direction and communication to assigned employees • Drive superior service against defined key performance metrics • Continually evaluate processes and procedures • Suggest methods to improve operations, efficiency, and service to internal and external customers • Provide statistical and performance feedback and regular coaching to team members • Write and administer performance reviews for skill improvement • Provide coaching, counseling, direction, and resolution for employees experiencing work or personal problems • Identify and use best-in-class facilitation methods and techniques to coach employees toward business performance standards • Incorporate performance intervention to accelerate learning • Manage and motivate customer service representatives to achieve KPIs and metrics • Use Helpware and client-based tools and applications for customer support • Work a fully dedicated 40-hour week

🎯 Requirements

• At least 1+ years of experience in BPO call center • Outstanding verbal and written communication in business terms • Capability to maintain the highest confidentiality around company proprietary information • Ability to multitask and prioritize • Solid problem-solving skills • Strong organizational skills • Quick thinker and able to adapt • High school diploma or equivalent • Fully dedicated to a 40-hour work week

🏖️ Benefits

• Conditional remote work setup