Contact Center Advocate II – Radiology

Job not on LinkedIn

🔥 7 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Henry Ford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Henry Ford Health is an academic medical center based in Michigan that provides a comprehensive range of health services to more than 2 million people. The system offers primary and preventive care, complex and specialty care, same-day/urgent and emergency care, home health and virtual care, retail services (including pharmacy and eye care), and operates an affiliated health insurance plan (Health Alliance Plan). Henry Ford Health is also a major center for research, medical education, clinical trials and healthcare innovation, with thousands of active research projects, hundreds of care locations across Michigan, and a large workforce.

📋 Description

• Handle multi-channel contacts, including calls, emails, and messages, across all HFHS services • Interact with physicians, administrators, patients, and stakeholders to provide exceptional customer service • Act as a welcoming front door, instilling loyalty and anticipating customer needs • Provide efficient and effective customer relationship management • Utilize EPIC and other HFHS applications to support outpatient clinic operations • Maintain Quality Assurance and Workforce Adherence goals

🎯 Requirements

• High school diploma or G.E.D. equivalent • Two (2) years of customer service experience • Six (6) months experience as a Contact Center Advocate I or one year in an outpatient clinic setting utilizing HFHS applications • Proficiency with EPIC • Strong computer skills and working knowledge of Microsoft Office products • Ability to communicate effectively, both verbally and in writing, with strong listening skills • Demonstrated ability to make sound decisions • Associate's degree in business or related field preferred • Previous HFHS clinical/customer service experience preferred

🏖️ Benefits

• Continuous learning opportunities • Career growth through collaborative, mission-driven work • Professional development in a supportive environment • Remote work option

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