Contact Center Advocate II – Radiology Scheduling

🔥 10 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

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Henry Ford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Henry Ford Health is an academic medical center based in Michigan that provides a comprehensive range of health services to more than 2 million people. The system offers primary and preventive care, complex and specialty care, same-day/urgent and emergency care, home health and virtual care, retail services (including pharmacy and eye care), and operates an affiliated health insurance plan (Health Alliance Plan). Henry Ford Health is also a major center for research, medical education, clinical trials and healthcare innovation, with thousands of active research projects, hundreds of care locations across Michigan, and a large workforce.

📋 Description

• Schedule and coordinate Radiology appointments according to established guidelines and workflows • Review patient orders and information to ensure appropriate scheduling • Provide patients with appointment details and preparation instructions • Use Epic and other applications for Radiology scheduling and outpatient operations • Communicate with patients, physician offices, imaging departments, and internal teams • Recognize exams or situations requiring additional review and route them appropriately • Follow processes supporting patient safety and reducing scheduling errors • Provide a welcoming, customer-focused patient experience • Meet department expectations for quality, productivity, customer service, and workforce adherence • Adapt to workflow changes, new scheduling requirements, and expanding Radiology services

🎯 Requirements

• Associate's degree in business or related field (preferred) • Previous HFHS clinical/customer service experience (preferred) • Ability to review patient orders and information • Ability to select appropriate exams and locations according to scheduling guidelines • Ability to navigate multiple workflows and systems • Ability to learn detailed scheduling workflows • Ability to identify situations requiring additional review and escalate questions • Ability to meet department expectations for quality, productivity, customer service, and workforce adherence

🏖️ Benefits

• Career growth through collaborative, mission-driven work • Continuous learning opportunities • Supportive professional development environment

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