Contact Center Advocate II – Radiology Scheduling

Job not on LinkedIn

🔥 7 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 15%

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Henry Ford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Henry Ford Health is an academic medical center based in Michigan that provides a comprehensive range of health services to more than 2 million people. The system offers primary and preventive care, complex and specialty care, same-day/urgent and emergency care, home health and virtual care, retail services (including pharmacy and eye care), and operates an affiliated health insurance plan (Health Alliance Plan). Henry Ford Health is also a major center for research, medical education, clinical trials and healthcare innovation, with thousands of active research projects, hundreds of care locations across Michigan, and a large workforce.

📋 Description

• Perform all duties of a Contact Center Advocate I on a broader scale • Handle contacts for all HFHS services across multiple practice groups and/or locations • Handle multi-channel contacts • Interact with physicians, administrators, patients, and other stakeholders • Serve as a welcoming front door for callers and customers • Instill loyalty and anticipate customer needs • Provide efficient and effective customer relationship management

🎯 Requirements

• High school diploma or G.E.D. equivalent required • Two (2) years of customer service experience • Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications • Proficiency with EPIC • Strong computer skills and working knowledge of Microsoft Office products • Maintain the established Quality Assurance & Workforce Adherence goals • Ability to communicate effectively, both verbal and written • Strong listening skills • Ability to make sound decisions • Ability to work in a health care Contact Center environment • Ability to ambulate within the NCO Contact Center and parking structure • Ability to work in a complex environment with frequent changes

🏖️ Benefits

• Full-time schedule of 40 hours per week

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