Practice Management Trainer

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🔥 0 minutes ago

🌺 Hawaii, North Dakota, +2 more states – Remote

🌺 Hawaii – Remote 🌾 North Dakota – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $65.8k - $75.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Provide training for Ascend Practice Management Software to new and existing customers • Facilitate remote training calls and onsite visits using standardized curriculum agendas • Instruct offices using prepared curriculum • Provide post-training session documentation • Maintain an updated calendar • Schedule follow-up sessions or webinars with customers • Communicate by email with offices and team members • Attend and participate in weekly team meetings • Document sessions within the CRM system • Use multiple software platforms to retrieve customer data for monitoring • Maintain an individual CSAT score of 90% or above • Coordinate Ascend training sessions with Implementation team members • Collaborate with Support team members to resolve customer technical issues • Communicate complex customer issues to the Team Leader and/or direct supervisor • Provide shadowing opportunities for new employees across teams and departments • Mentor new employees during onboarding • Participate in special projects and perform other duties as required

🎯 Requirements

• Typically, 2 to 4 years of related professional experience • Typically, a bachelor’s degree or global equivalent in related discipline • Intermediate understanding of industry practices • General proficiency with tools, systems, and procedures • Basic planning/organizational skills and techniques • Good decision making, analysis and problem-solving skills • Good verbal and written communication skills • Basic presentation and public speaking skills • Basic interpersonal skills • Developing professional credibility • Practice management software and services including Henry Schein solutions experience • Professional training experience • Dental industry experience • Proficient with Microsoft Office products • Ability to travel up to 65% • Preferred work arrangement is remote within the United States

🏖️ Benefits

• Health coverage • Retirement savings with company match • Paid time off (PTO) • Paid parental leave • Wellbeing resources • Education support • Medical, Dental and Vision Coverage • 401K Plan with Company Match • Short Term Disability • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • Competitive compensation