Collector Inbound

Job not on LinkedIn

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail • Emphasize inbound call handling and collection while complying with all federal and state laws • Assist owners with understanding ownership and contract terms and conditions • Become certified in call skills and the Fair Debt Collection Practices Act (FDCPA) • Handle outbound owner calls for less than 30% of work time when required • Perform collection activity in accordance with company and federal regulations • Maintain delinquency percentages and required phone activity, contact percentages, and other KPIs • Handle correspondence and payments legally, ethically, and confidentially • Maintain organized support documentation for owner accounts and request skip tracing as necessary • Assist collections staff with daily processes and procedures • Complete company training and compliance courses • Adhere to company policies and procedures • Perform other related duties as assigned

🎯 Requirements

• High School/GED • Excellent communications skills • Must meet federal and state licensure requirements • Flexible schedule Monday–Saturday from 8am to 7pm • More than 6 months collections experience or related area (Customer Services or Sales) (advantageous) • Timeshare Industry, Financial Services or Banking experience (advantageous) • Effective communication skills • Ability to handle pressure and remain calm with customers • Knowledge retention and recall providing accurate information to customers • Problem solving • Team player

🏖️ Benefits

• Inclusive culture of belonging • Recognition, rewards, and support for achievements • Reasonable accommodation for individuals with disabilities • Company training and compliance courses

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume