Digital Member Experience Specialist

Job not on LinkedIn

🔥 18 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Write clear responses for owners/guests via email/chat, using all tech/resources efficiently • Provide program education and assist with online registration, website and mobile app navigation, and self-service opportunities through One Console and the mobile app • Confirm, modify, or cancel resort reservations; open season cash reservations; add cancellation protection; and provide resort, unit amenity, and mandatory alert information • Resolve inquiries through one-contact resolution by assessing needs, identifying solutions, and taking necessary action • Communicate helpfully and professionally to promote dialogue and establish rapport • Update and document information accurately using Salesforce and applicable reservation systems • Process and analyze accounts, policies, and new product information • Educate owners about their membership and answer questions accurately • Follow etiquette and format standards for consistent communications and brand representation • Identify and report recurring customer service issues and trends • Service all Owner Services incoming contact types and handle required outbound calls • Maintain product knowledge through ongoing or refresher training • Complete required company training and compliance courses • Follow company standards, policies, and procedures • Perform reasonable management requests supporting department goals

🎯 Requirements

• At least 6 months experience in HGV Club • 1 yr of professional customer service experience • Successfully complete and pass all assessment testing • Display outstanding written and verbal communication skills • Ability to multi-task in a fast-paced environment • Passion for delivering outstanding customer service • Diligent, self-motivated, and a problem solver • Ability to process and analyze information quickly • Ability to resolve complex issues by using available resources • Achieve or surpass all performance metrics, goals, and targets set by departmental leadership • 1+ years professional experience in a Hilton Grand Vacations Contact Center (advantageous) • Excellent typing skills - words per minute (advantageous) • Excellent computer literacy including internet browser navigation, Outlook, Word, and Excel (advantageous) • Apply contact center technology effectively to service the member (advantageous)

🏖️ Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care) • Paid Time Off (PTO) that allows for rest, relaxation or recuperation • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan • Go Hilton Team Member Travel Program: up to 30 nights per year at the employee rate • 50% off at participating hotel-operated restaurants • Employee Stock Purchase Plan: eligible team members can purchase HGV common stock at a discount • Daily Pay Option*