Global Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🐊 Florida, Nevada – Remote

🐊 Florida – Remote 🎰 Nevada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Answer inbound contacts and chats from Team Members in a global omni-channel contact center • Take over escalated calls from team members when needed • Support Team Members assisting Owners/Club Members and guests with reservations, program education, maintenance fees, loans, website troubleshooting, and other requests • Provide daily support, direction, and communication to team members to achieve ASA and Service Level goals • Assist club counselors and specialist staff with questions, escalated calls, support, and guidance • Assist with internal and external help lines supporting sales and resort operations staff • Respond to customer service calls requiring intervention and work with Resolution Specialists on higher-level challenges • Assist with outbound programs and special projects during peak and off-peak periods • Interact with internal and third-party team members to provide exceptional customer experiences • Provide inbound customer assistance during high-demand or low-staff periods • Meet or exceed performance metrics, KPIs, and departmental goals • Complete required company training and compliance courses • Adhere to company standards, policies, and procedures

🎯 Requirements

• 1+ years of professional customer service experience • Minimum 6 months of experience in HGV Club legacy products • Friendly and enthusiastic demeanor with a positive outlook • Dedication to providing positive experiences for Owners and Members • Detail-oriented, self-motivated, and a problem solver • Verbal fluency in English required • Intermediate computer literacy and skills • Ability to talk and type simultaneously • Flexibility to work nights, weekends, and/or major holidays • Preferred: 2+ years professional experience in call center customer service • Preferred: Timeshare, travel, call center, or hotel front desk background • Preferred: Proficient in Microsoft Office including Outlook, Word, Excel