Customer Care Specialist I

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Uniphar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💊 Pharmaceuticals

🏭 Manufacturing

🏥 Healthcare

Pharmaceuticals • Manufacturing • Healthcare

Uniphar is a pharmaceutical company. Its tagline "Valorizando vidas" (valuing lives) and LinkedIn description "Empresa farmacêutica" indicate a focus on pharmaceutical manufacturing and activities related to producing and distributing medicines.

📋 Description

• Interact regularly with patients, health care professionals, customers, trade associations, and organizations through inbound and outbound calls, fax, and email. • Provide information about client products and services across different therapeutic areas and/or industries. • Adapt quickly to changing circumstances and use creative solutions beyond required calling requirements. • Communicate calls to action, including requests for decisions, recommendations, purchases, usage, prescriptions, administrative tasks, or other product/service-related actions. • Review, interpret, and react to data provided. • Communicate messages, product information, and specific offers to customers and clients. • Facilitate trial, adoption, and usage of client products or services. • Demonstrate competency using information technology, PCs, and databases. • Contribute to program goals and outcomes through knowledge of product and program information. • Collect required information and capture it in a CRM system or database. • Maintain quality standards and follow client call guides and guidelines. • Follow industry regulations and guidelines when communicating and documenting CRM activity. • Maintain client/program confidentiality and accurate call/case documentation. • Follow company policies, program work instructions, and standard operating procedures.

🎯 Requirements

• High School Diploma or GED required. • One (1) year of professional customer service experience with inbound calls and / or outbound dialing required. • Previous call center experience preferred. • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. • Ability to write reports, business correspondence, and procedure manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. • Ability to comprehend and apply principles of basic math while analyzing data and generating reports. • Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. • Knowledge of Microsoft products. • Ability to abide by Uniphar's information security policies, employee handbook, and security and privacy regulatory requirements. • Time management and schedule adherence. • Professional verbal and written communication skills. • Ability to maintain confidentiality. • Organizational skills. • Ability to multi-task and be detail oriented. • Ability to work effectively and accomplish goals with little to no direct supervision. • Ability to participate in continuous quality improvement activities. • Customer service skills. • General knowledge of internet navigation and research. • Candidates must be available Monday–Friday from 9 a.m. to 7 p.m. Eastern time.