Director, Order to Cash

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🔥 0 minutes ago

🗽 New York, Maryland, +2 more states – Remote

🗽 New York – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote ⚔️ Virginia – Remote

💵 $141k - $175k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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HHAeXchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-09

Healthcare • Consulting • Logistics

HHAeXchange is a comprehensive homecare software solution that connects different stakeholders in the homecare industry, including providers, state Medicaid programs, managed care organizations (MCOs), and caregivers. It offers a platform that ensures efficiency, communication, transparency, and compliance in managing homecare services. With tools for EVV (Electronic Visit Verification), billing, payroll, scheduling, and a caregiver mobile app, HHAeXchange improves care outcomes and operational efficiency. The platform is secure and scalable, integrating various business functions for better visibility and efficiency, and is designed to support value-based care initiatives. HHAeXchange aims to streamline homecare service delivery, reduce errors, and enhance caregiver experiences.

📋 Description

• Lead, mentor, and develop a team of 3–5 billing and collections specialists • Set performance expectations, conduct regular 1:1s, and manage workload distribution • Own the end-to-end customer transaction lifecycle from closed renewal or new sale through order setup, invoicing, collections, and cash application • Own customer contract transactions including renewals, new business, upsells, downsells, and terminations • Oversee billing, invoicing, collections, and cash application in NetSuite • Manage customer account reconciliations, GL coding, and billing categorization • Monitor accounts receivable aging to minimize DSO and maximize cash flow • Resolve billing disputes and payment inquiries with Customer Success and external clients • Ensure billing data integrity across NetSuite and Salesforce • Perform and oversee Salesforce-to-NetSuite account reconciliations • Partner with Accounting and FP&A on month-end close, accruals, and audit requests • Develop dashboards and KPI reports covering collections rates, aging, DSO, and cash trends • Conduct aging reviews, delinquent-account analysis, and high-risk customer reviews • Prepare executive summaries translating AR and collections data into actionable insights • Define and communicate team productivity and process-effectiveness metrics • Document, standardize, automate, and continuously improve order-to-cash workflows • Design and enforce daily, weekly, and monthly collections operating cadences • Partner with Finance, Engineering, and Product on NetSuite and Salesforce improvements • Collaborate with Customer Success, Account Management, Sales Ops, and RevOps on customer onboarding and contract changes • Maintain relationships with external clients to support payment resolution and retention • Perform other duties as assigned

🎯 Requirements

• 10+ years of experience across billing, collections, revenue operations, or the order-to-cash lifecycle • 5+ years leading a team • Hands-on experience with NetSuite (invoicing, AR, reconciliation, reporting) • Experience working with Salesforce as a CRM and/or billing system of record • Basic understanding of accounting principles, including GL impact of billing transactions, credits, and adjustments • Demonstrated experience leading and developing a high performing team in a fast-paced environment • Proven ability to design, document, and optimize operational processes • Excellent written and verbal communication skills, including experience presenting to senior leadership • Strong analytical skills with the ability to build executive-facing reports and dashboards • Familiarity with healthcare, homecare, or Medicaid billing (preferred) • Experience in a SaaS or subscription-based business model (preferred) • Familiarity with Salesforce CPQ, ZoneBilling, or similar billing tools (preferred) • Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience (preferred) • Experience working cross-functionally with Customer Success, RevOps, or Sales teams (preferred) • Ability to travel up to 10%, including overnight travel

🏖️ Benefits

• Competitive health plans • Paid time-off • Company paid holidays • 401K retirement program with a Company elected match • Other company sponsored programs