Patient Services Representative

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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House + Home Loans

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

💳 Fintech

📚 Education

🏦 Banking

Fintech • Education • Banking

House + Home Loans is a financial service company that specializes in providing student loans and scholarships for Texas residents seeking higher education. Through various loan programs, including low-interest options and forgiveness plans, House + Home Loans aims to support students in completing their degrees and certifications in several fields. The company collaborates with the Texas Higher Education Coordinating Board to deliver accessible financial resources and guidance for managing education-related debt, thus empowering students to achieve their educational and career goals.

📋 Description

• Serve as the initial point of contact for new and established CommUnityCare patients • Provide exceptional customer service • Schedule, reschedule, and cancel physician patient appointments • Maximize CommUnityCare resources through efficient scheduling practices • Interview new patients and/or their representative • Gather patient demographic and insurance information • Identify urgent scheduling needs and prioritize them • Resolve patient inquiries • Facilitate financial screening services • Ensure a positive patient experience through professional interaction

🎯 Requirements

• High school diploma or equivalent • 1 year previous experience in a medical or call-center setting required • Ability to type at least 45 wpm • Previous scheduling, registration, billing, or administrative assistant experience • Bilingual (English/Spanish) strongly preferred

🏖️ Benefits

• Exceptional customer service to all patients • Appointment scheduling • Providing information about the status of patient prescriptions • Serving as a single point-of-contact for community providers • Relaying messages to clinic staff as needed