Provider Services Representative

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $30 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Capital Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

⚕️ Healthcare Insurance

💸 Finance

👥 B2C

Healthcare Insurance • Finance • B2C

Capital Blue Cross is a health insurance company that offers a range of health plans for individuals, families, and employers. They serve customers in Central Pennsylvania and the Lehigh Valley, focusing on providing health coverage services such as Medicare plans, student health plans, and resources for managing medical care. Capital Blue Cross positions itself as a partner in health, emphasizing support for members' overall wellness and preventive health measures.

📋 Description

• Manage multiple channel interactions professionally, efficiently and with excellent communication skills • Effectively present and discuss the products and services to external and internal providers • Focus on provider retention through first call resolution of concerns • Establish and maintain positive relationships with providers on behalf of the company • Complete ongoing training to stay abreast of products, services, and policy changes

🎯 Requirements

• 1 year customer service experience • Experience with provider interaction preferred, but not required • Must have a High School Diploma or GED • Bi-lingual (Spanish) a plus • Ability to use telephone equipment systems such as Interactive Voice Response and Automated Call Distribution • Familiarity with the utilization of a PC and various software such as Microsoft Office Suite

🏖️ Benefits

• Medical, Dental & Vision coverage • Retirement Plan • Generous time off including Paid Time Off, Holidays, and Volunteer time off • Incentive Plan • Tuition Reimbursement