Member Services Representative

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🔥 2 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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(ISSA) International Sports Sciences Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

📚 Education

🧘 Wellness

👥 B2C

Education • Wellness • B2C

ISSA is an online certification and continuing-education organization that trains and certifies personal trainers, nutrition coaches, and other fitness professionals. It offers accredited self-paced and live courses, specializations, exam preparation, CPR/AED certification, payment plans, and a job-guarantee program, serving individual learners worldwide and partnering with gyms and employers to support career placement.

📋 Description

• The Member Services Representative must be highly organized, professional and proactive; a team-player who learns quickly, is extremely detail-oriented and who works effectively with minimal supervision and is responsible for the day-to-day management of our dues growth for all signature clubs. • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. • Maintains up-to-date customer contact information in the collections systems. • May be required to support other queues to facilitate teamwork in the department. • Escalates and assists other team members with calls as needed. • Serves as a resource/subject matter expert and may provide training to fellow team members. • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work. • Review the Month to Date (MTD) sent by the clubs for accuracy. • Daily review of ABC on prior day dues collections and all club entries. Review entries for notes, club errors and evergreen invoices. • Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy. • Oversees 3rd party collections and all communication that is needed to the clubs from Swift. • Works as the liaison between ABC and the Club Operations Managers. • Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

🎯 Requirements

• Proficient in Microsoft Office Suite • Advanced phone and communication skills • Strong time management skills, with the ability to manage multiple assignments • Excellent follow-through and detailed documentation skills • Attention to detail and ability to multi-task and meet deadlines without supervision • Strong problem solving, research and resolution, and data analysis skills • Adhere to meal and rest break periods and must clock in and out for all shift times • High School graduate or GED required • 4-year college degree preferred • 1-4 years of administrative experience • Proficiency in Microsoft Office • Previous experience in collection dues is preferred • Associate’s or Bachelor’s Degree preferred

🏖️ Benefits

• Free Membership • Employee Discount • Paid Time Off • Health Benefits for Full-Time Employees