Customer Success Engineer

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• Work directly with all users to help them get maximum value from the Hightouch platform • Answer customer questions through Intercom, Slack, phone, and email • Read and interpret API documentation • Support customers using SaaS tools such as CRMs, ESPs, and ERPs • Apply knowledge of the basic building blocks of customer data • Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations • Provide timely support and continuity for customer needs and critical issues through an on-call rotation • Contribute across the organization and take on varied responsibilities as Hightouch grows

🎯 Requirements

• 2+ years in a customer-facing role • Technical background through experience or education • Conversant in SQL or willing to learn SQL basics and advanced topics • Strong discovery and interpersonal skills • Intellectual curiosity, high ambition, and humility • Excellent verbal and written communication skills • Ability to adapt to an ever-changing work environment • Thorough understanding of the technology industry and its players • Ability to participate in an on-call rotation • Eligibility to work in the U.S. is verified post-hire through E-Verify

🏖️ Benefits

• Meaningful equity compensation in the form of ISO options • Early exercise of ISO options • 10-year post-termination exercise window