Technical Account Manager

🕒 May 21

🗽 New York – Remote

🗽 New York – Remote

💵 $132k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• Become the bridge between Hightouch and our largest Fortune 5000 customers • Oversee the entire customer journey from kick-off to onboarding to continued customer success and increased adoption • Ensure Enterprise customers understand and utilize the Hightouch platform to its fullest extent • Strive to understand customer requirements and issues at a molecular level • Guide the customer into their ideal future state • Guide the innovation of the Hightouch platform

🎯 Requirements

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined • Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy • Excellent project management and communication skills • Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.) • Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen • Ability to collaborate cross functionally with different teams and types of people • Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

🏖️ Benefits

• Meaningful equity compensation in the form of ISO options • Early exercise • 10-year post-termination exercise window