Director, Sales – Operations Planning

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $190k - $210k / year

⏰ Full Time

🔴 Lead

📊 Sales Operations

👻 Ghost score 0%

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Set the vision and governance for the S&OP process and chair the weekly S&OP meeting • Drive alignment between demand signals and executable operations plans across the network • Define the KPI framework and accountability structure for plan execution • Own medium- to long-range fulfillment capacity planning across the network • Set strategies for personnel, equipment, and material capabilities • Determine when network routing or footprint changes are needed • Translate volume plans into required hours by role and process path • Own labor models and partner with HR, Finance, and Operations leadership on staffing strategy • Develop long-range workforce strategies accounting for volume trends, seasonal spikes, and strategic initiatives • Recommend cross-training, temporary staffing, and overtime strategies • Direct scenario planning for volume changes, labor availability, and supply disruptions • Translate scenario results into leadership recommendations and contingency plans • Ensure operational readiness across compounding, dispense and fulfillment, planning, and finance • Resolve cross-functional trade-offs and escalations • Lead continuous improvement in planning processes and models • Own dashboards and KPI strategy for plan adherence, resource utilization, labor efficiency, and production performance • Present operational insights and capacity trade-offs to executive leadership • Build, lead, and develop a team of planners and analysts • Establish career paths and elevate planning capability across the organization

🎯 Requirements

• Bachelor's degree in Operations Management, Supply Chain, or related field • 12+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, warehouse, or industrial setting • 8+ years of people leadership experience, including managing teams larger than 6 • Proven track record setting operations planning strategy at a multi-site or network level • Expertise in workforce planning, labor forecasting, and operational planning • Deep fluency in translating data into executive-level strategy • Strong analytical and problem-solving skills • Advanced skills using Excel, Power BI, Tableau, or labor planning software • Excellent executive presence and communication skills • Demonstrated track record of influencing C-suite/senior leadership decisions • Experience leading implementation or selection of labor planning tools or workforce management systems at scale • MBA or Master's preferred • Legally authorized to work in the U.S. without restriction for any employer • Must not require immigration sponsorship by Hims & Hers to work in the U.S.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO • Company holidays • Quarterly mental health days • Comprehensive medical, dental, and vision benefits • Parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats • Flexible/remote work approach • Reasonable accommodations for qualified individuals with disabilities and disabled veterans