Manager, Legal Operations

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Own the legal department budget: planning, tracking, forecasting, and variance analysis in partnership with Finance. • Oversee outside counsel management program, including managing firm relationships, including the enforcement of outside counsel guidelines, rate negotiations, and matter budgets. • Serve as primary administrator for e-billing platform and matter management system; ensure data integrity and train legal team on tools. • Own the monthly accruals process in partnership with Finance, tracking unbilled outside counsel spend, gathering estimates from law firms, and ensuring accurate reporting at close. • Lead vendor selection and RFP processes for legal technology and outside counsel panels. • Evaluate and implement AI and automation tools to reduce administrative burden on attorneys • Build and maintain dashboards and reporting on legal spend for leadership. • Identify and implement process improvements across legal workflows • Identify, design, and implement process improvements to enhance Legal’s scalability, efficiency, and impact. • Serve as a trusted partner and thought leader to attorneys and business stakeholders on operational best practices.

🎯 Requirements

• Bachelor’s Degree or equivalent experience. • 5+ years of experience in legal operations, legal project management, or a related function. • 2+ years working in or closely with an in-house legal team with a demonstrated understanding of outside counsel management, e-billing, and financial management (global experience is a plus). • Hands-on experience with e-billing technology (Brightflag preferred) and familiarity with matter management tools. • Strong technical acumen and comfort with legal tech and process implementation, administration, and adoption. • Proven ability to manage cross-functional projects from initiation through execution, with strong change management skills. • Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment. • Analytical mindset with experience turning data into insights and actionable recommendations. • A proactive, solution-oriented approach with a track record of improving processes and delivering measurable results. • Ability to work independently while building strong relationships across teams.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats