Staff Software Engineer – Proactive Communications

🕒 March 18

🏢🏡 San Francisco – Hybrid

💵 $197.6k - $296.4k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $400M Series E - Hinge Health on 2021-10

Wellness • B2B • SaaS

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Architect the Communications Engine: Lead the design and scaling of a unified communications platform that orchestrates member outreach across multiple channels (SMS, email, push, in-app) with high throughput and low latency. • Drive Technical Strategy: Define and guide the long-term technical roadmap for proactive outreach in partnership with product and engineering leadership, balancing immediate delivery with the flexibility to support future capabilities like Conversational AI. • Integrate Intelligent Interventions: Partner with ML scientists to architect systems that integrate proprietary models into communication workflows, ensuring outreach is triggered by predictive member behaviors and needs rather than static rules. • Ensure System Reliability & Scale: Optimize system performance to ensure the reliability and deliverability of member-facing messages, maintaining high standards for observability, error handling, and member privacy. • Elevate Engineering Practices: Establish and evolve best practices for CI/CD, automated testing, and monitoring for both software services and ML model performance in production. • Mentorship & Collaboration: Mentor senior and intermediate engineers, fostering a culture of technical excellence. Build strong cross-functional partnerships across Product, Design, Marketing, and Data Science.

🎯 Requirements

• 8+ years of non-internship full-time professional software engineering experience, with at least 2 years working on high-scale distributed systems or communication platforms. • 2+ years of experience in Python (backend/data integration) and TypeScript/Node.js (services). • 2+ years of experience with cloud platforms (AWS preferred) and containerization tools. • 2+ years of experience working in distributed systems, microservices architectures, and large-scale data processing. • 2+ years of experience in mentoring and leading junior team members, collaborating effectively with cross-functional teams.

🏖️ Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development. • Ownership: Grow with us through discounted company stock through our ESPP with easy payroll deductions.