Director of Accounts

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HIP Creative

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

HIP Creative is a growth partner for orthodontic practices, specializing in transforming prospects into profit through comprehensive marketing, software, and training solutions. The company helps orthodontists build bigger practices and powerful brands by not only generating leads but also equipping teams to convert more leads into paying patients. Their proprietary PARF™ framework powers the fastest-growing orthodontic practices by focusing on marketing, software, and training. HIP Creative offers customized advertising solutions, automated follow-up systems, transparent revenue tracking, and reputation management to help orthodontic practices achieve exponential growth and sustainable success. The company has built long-term relationships with many orthodontists, supporting their growth with innovative ideas and tools tailored to the orthodontic market.

📋 Description

• Own gross and net revenue retention across HIP and Neon Canvas • Own upsell, upgrade, and renewals across both books, including cross-sell between brands • Run both account teams under one pod structure, servicing standards, and scorecards while preserving distinct service models • Diagnose portfolio-level churn patterns and address root causes • Own escalation paths and internal response standards as the final escalation point before the COO or Founders • Own end-to-end servicing standards, including monthly partner calls, logging, follow-up, and outreach to non-responsive partners • Lead Partner Support and Onboarding and move tactical work off account teams • Own hiring standards, career ladders, book-load standards, and variable compensation benchmarks • Make promotion, development, and exit decisions • Partner with Finance on account-team efficiency and retention-to-margin connections • Lead AI adoption across account teams, including tools, workflows, training, risk detection, call preparation, and follow-up • Run 1:1s with Team Leads for coaching, scorecard review, and unblocking • Personally manage the largest or highest-risk partners while Team Leads own the remainder • Report to the COO and serve on the senior leadership team

🎯 Requirements

• 3+ years as a Director of Accounts, Partner Success, or equivalent at an agency or recurring-revenue business of similar size and scope, managing a book across 500+ accounts • Direct experience running account or success teams across two brands or service models under one umbrella on a single operating standard • 6+ years in account management, client success, or partner success, including 3+ years leading people • 2+ years leading other managers (Seniors or Team Leads), not only individual account managers • Dental, orthodontic, or healthcare experience is a plus • Portfolio-level retention track record (GRR and NRR) with measurable expansion, upsell, or renewal results • Experience setting performance benchmarks and running variable compensation against them • Proven change-management ability and experience standardizing two teams • Excellent executive communication and stakeholder management skills • Must be located in the US • Availability to work 8 am–5 pm CST, Monday to Friday

🏖️ Benefits

• Variable compensation • 401(k) matching • Dental Insurance • Health Insurance • Vision Insurance • Life Insurance • PTO eligibility after 90 days of hire • 10 vacation days the first year of service • Unlimited PTO starting year two • Flexible partial days • Sick/personal days • Remote position