Pretreatment Service Manager

Job not on LinkedIn

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HOH Water Technology, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

HOH Water Technology, Inc. is a leading water treatment chemical and service company, focused on establishing a new standard in water technology at over 4,000 facilities across the United States. With manufacturing and laboratory facilities located in Illinois and South Dakota, as well as regional warehouses and a sales office in Texas, HOH excels in serving the commercial, institutional, and light industrial markets, particularly within the HVAC new construction sector. The company specializes in water treatment programs, chemical services, and equipment solutions, including softeners, reverse osmosis, and filtration systems. Additionally, HOH is a leader in water safety programs, offering services such as Legionella testing and potable water treatment programs.

📋 Description

• Lead and develop a team of Equipment Technicians • Run weekly team meetings, quarterly conversations, one-on-ones, coaching, recognition, and corrective action • Set expectations, performance standards, and escalation triggers; inspect results and address recurring patterns • Identify training needs and build technician development plans • Own technician staffing and people decisions, including hiring, onboarding, promotions, compensation recommendations, succession planning, and terminations, in partnership with the Business Unit Manager and HR • Oversee technician scheduling, workload, preventive maintenance planning, and emergency dispatch • Monitor technician utilization, capacity constraints, staffing, PTO, training, and on-call coverage • Ensure technicians have required parts, equipment, and information; remove bottlenecks and coordinate cross-training • Ensure PMs, callouts, repairs, and projects are completed on time, to standard, and fully documented • Review completed work, investigate root causes of repeat callbacks and failures, and track rework trends and corrective actions • Protect customer relationships by tracking at-risk accounts and recurring issues and maintaining proactive communication • Participate in difficult or high-value customer conversations • Alert Account Managers and the Business Unit Manager to unhappy customers or at-risk accounts • Provide field intelligence and qualified service, consumable, and capital equipment opportunities to Account Managers • Provide technical input for quotes and support technical customer meetings • Enforce safety procedures, PPE and safety equipment use, hazard identification, and stop-work requirements • Ensure incident and near-miss documentation and compliance with safety requirements • Oversee safe maintenance of company vehicles according to fleet standards

🎯 Requirements

• 5+ years of experience in service operations, field service, water treatment, industrial services, or a related technical environment, including at least 2 years in a people leadership role • Strong scheduling and dispatch experience, with the ability to manage competing priorities and urgent callouts • Track record of coaching performance, holding people accountable, and addressing problems before they escalate into repeat issues • Strong customer-facing skills and comfort handling difficult conversations directly and professionally • Working knowledge of safety procedures and willingness to stop work when conditions are unsafe • Technical aptitude to understand equipment issues, quotes, and scopes of work • Experience supporting hiring, onboarding, and performance management, ideally in partnership with HR • Comfort using data, work order history, and performance trends to drive decisions and continuous improvement • Experience in a growing, multi-location, or family-owned business is a plus

🏖️ Benefits

• Medical and Dental Insurance with generous employer contributions • HSA contributions ($1,200 family / $800 individual annually) • 401(k) with company matching • Life Insurance • 15 PTO days • 16 paid holidays including extended holiday pay at the end of the year • Company Profit Sharing Bonus (budget projection for 2026: approximately 3-4 weeks of additional pay) • Caring leaders who invest in people, celebrate wins, give back, and create meaningful connections through team and company events • Hands-on training • Professional development • Continuing education reimbursement • Opportunity to grow ownership and impact as HOH continues to grow