Senior HVAC/R Field Technical Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $84.6k - $157.2k / year

⏰ Full Time

🟠 Senior

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Panasonic

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 Seed Round on 2022-01

Food & Beverage • Consulting • Logistics

Panasonic is a global leader founded in 1918, specializing in innovative technologies and solutions across various sectors including consumer electronics, housing, automotive, industrial, communications, and energy. The company operates under Panasonic Holdings Corporation, which serves as a holding company overseeing several subsidiaries. Panasonic is also recognized for its advancements in home appliances, business solutions, and applications in Artificial Intelligence, Internet of Things, and energy efficiency.

📋 Description

• Perform field installation and commissioning • Lead root-cause analysis of field-reported Hussmann product issues • Manage field projects within budgetary guidelines • Manage individual utilization, itinerary plans, and schedule communications • Collaborate with cross-functional teams to meet project objectives and mitigate customer risk • Provide customer support for sustaining and new product delivery and startup • Participate in meetings supporting field escapes, issues, large customer startups, and new products and controls startups • Champion projects through completion • Support process improvement activities • Oversee complex orders and new product builds • Drive cross-functional accountability for Field Quality • Document onsite findings through field reports • Use the Field Escalation process when applicable • Perform standard FQS duties • Conduct plant and customer site audits for continuous improvement • Provide advanced technical expertise to customers, contractors, technicians, and engineering • Provide startup support for refrigeration systems and merchandisers • Identify and resolve issues before equipment startup to influence warranty expenditures • Mentor and develop emerging FQS team members • Facilitate and coordinate training • Provide peer-to-peer training • Create training materials • Champion employee engagement initiatives

🎯 Requirements

• Minimum High School Diploma • A minimum of 7 years of refrigeration/HVAC or related industry experience • Advanced industry product knowledge • Hands-on understanding of complex refrigeration systems • Advanced knowledge of electrical controls and equipment • Field project management experience • Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word • Experience managing complex customer start-ups • Ability to speak effectively before groups of customers or employees • Mobility within manufacturing and installation sites • Knowledge of or ability to become trained in Hussmann systems: Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center • Up to 70% independent travel to manufacturing and customer sites • Technical Degree and/or Bachelor’s Degree preferred • Experience facilitating meetings with cross-functional teams preferred • Manufacturing new product launch/build experience a plus

🏖️ Benefits

• Medical, dental, vision, and prescription plans • Health Savings Account and Flexible Spending Account options • Life, accident, critical illness, disability, legal, identity theft, and pet insurance • 401(k) plan with company matching contributions and immediate vesting • Paid time off • Stewardship and parental leave • Tuition reimbursement for job-related courses after six months of service • Employee Assistance Program (EAP) • Virtual health management • Chronic condition management • Tobacco cessation programs • Discretionary bonuses and incentives may be available

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