Product Support Specialist – Load & Haul

🕒 July 28

⛰️ Colorado, Nevada – Remote

⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $130k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sandvik

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1862

🏭 Manufacturing

💰 Post-IPO Debt on 2022-09

Manufacturing • Mining • Infrastructure

Sandvik is a global, high-tech engineering group that provides innovative solutions aimed at enhancing productivity, profitability, and sustainability within the manufacturing, mining, and infrastructure industries. With a strong focus on engineering and sustainability, Sandvik strives to advance the world through smarter solutions and important shifts. The company is known for its commitment to sustainable practices, innovation, and its supportive policies such as global parental leave. Operating on a global scale, Sandvik continues to be a positive force in shaping the future of industry with expertise and innovation.

📋 Description

• Serve as the highest-level technical support resource for underground Load & Haul equipment • Provide expert troubleshooting for electrical, hydraulic, mechanical, drivetrain, and control system issues • Support component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance initiatives • Assist field service teams and customers with complex diagnostics and root cause investigations • Analyze equipment failures, component life trends, machine health data, and maintenance practices • Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership • Support condition monitoring, predictive maintenance, and digital fleet management solutions • Provide application expertise during equipment sales campaigns and project evaluations • Assist Account Managers with technical presentations, equipment recommendations, and value-based selling • Develop and deliver technical training programs and machine-specific training packages • Mentor field service personnel and develop technical competency across the Sales Area • Lead technical readiness for new equipment introductions, upgrades, and product launches • Support customer fleet deployments and project start-ups • Coordinate product phase-in and phase-out activities • Participate in validation testing, pilot programs, and field performance evaluations • Act as technical interface between Sales Area, Product Line, Engineering, Reliability, and Customer Support teams • Collect and communicate customer feedback, technical issues, and product improvement opportunities • Lead technical review meetings and maintain technical reports and service documentation • Promote EHS compliance, support incident investigations and corrective actions, and champion safe work practices

🎯 Requirements

• Bachelor's degree in engineering discipline, heavy equipment technology, or another related technical discipline, or equivalent 4 years experience • Minimum additional 8 years experience with Load and Haul equipment • Expertise in diesel technologies • Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment • Extensive experience troubleshooting and maintaining heavy mining equipment • Proven experience delivering technical training and coaching programs • Strong understanding of underground mining operations and production processes • Proficiency with digital service platforms, equipment monitoring tools, and business applications • Strong verbal and written communication skills • Ability to travel within the Sales Area to support customers and business needs • Legal right to work in the United States on an indefinite basis without employer sponsorship • Exposure to automation, digitalization, and battery-electric mining technologies preferred • Strategic customer relationship management • Technical report writing and presentation skills • Training and coaching experience • Data analysis and performance optimization

🏖️ Benefits

• Competitive benefits package including health, dental, and disability insurance • Outstanding 401(k) retirement savings plan • Professional competence development • Training • Career advancement opportunities • Reasonable accommodations for employees with disabilities