Director of Training – QA

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🕒 March 11

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Honeydew Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🛒 Retail

📡 Telecommunications

Healthcare Insurance • Retail • Telecommunications

Honeydew Health is a telehealth platform that specializes in providing access to dermatological care, focusing on the treatment of skin conditions such as acne and eczema. Through virtual consultations with licensed dermatology providers, they offer personalized treatment plans that may include prescription medications, topical creams, and ongoing support. With a commitment to making effective skin treatments more accessible, Honeydew provides a convenient online experience, including same-day appointments and free prescription shipping.

📋 Description

• Architect and continuously evolve Honeydew’s operational onboarding programs across all frontline roles • Design structured 30-60-90 day ramp plans with measurable performance milestones and clear pass/fail checkpoints • Develop competency frameworks that clearly define expectations at every level • Build certification programs to ensure readiness before handling complex patient cases • Create advanced skills tracks for escalations, service recovery, and complex patient coordination • Design scalable learning content including playbooks, Loom libraries, scenario-based simulations, and decision frameworks, and micro-learning modules • Establish a continuous education cadence tied to product updates, regulatory changes, and process improvements • Implement leadership development training for Team Leads and emerging managers • Partner with Provider Operations to ensure alignment between administrative training and clinical expectations • Build coaching frameworks that equip Team Leads to deliver consistent, structured development conversations rooted in observed performance data • Own training metrics including ramp speed, QA lift post-training, knowledge retention rates, and employee readiness confidence. • Build and oversee Honeydew’s enterprise-wide QA program across all operational teams • Develop standardized QA scorecards aligned to patient experience, documentation accuracy, compliance, and efficiency • Lead calibration sessions to ensure consistent scoring across managers and feed patterns into structure training interventions • Conduct root cause analysis on recurring escalations and operational breakdowns, translating findings into new training content • Identify systemic performance trends and translate QA findings into targeted training interventions. • Partner with leadership to define performance thresholds and accountability frameworks • Present monthly quality and learning performance dashboards to executive leadership • Build and manage a high-performing Training & QA team. • Implement learning management systems or structured tracking tools to scale content delivery. • Ensure all training materials remain current, compliant, and aligned with evolving business needs. • Embed training into workforce planning and hiring strategy. • Serve as the organizational expert on workforce capability and operational consistency.

🎯 Requirements

• 5+ years in learning & development, quality assurance, or workforce performance leadership • Demonstrated experience building structured onboarding and training programs from the ground up • Experience leading or designing QA frameworks with measurable KPIs • Proven ability to tie training programs to performance outcomes • Experience leading managers or senior ICs • Strong data fluency and comfort building or interpreting performance dashboards • Deep understanding of compliance, documentation standards, and regulatory risk in healthcare environments

🏖️ Benefits

• Full remote flexibility • Direct impact you can measure • Ability to grow within the company • $100 monthly tech stipend • Free Honeydew membership • Direct access to new dermatology treatments • 20% off Honeydew products • Bi-monthly get togethers • Peer-to-peer recognition through Motivosity • Health insurance & HSA match • 401(k) retirement savings with employer match • Unlimited time off