Customer Care Specialist – Inbound Phone Support

Job not on LinkedIn

🔥 44 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HONK Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚘 Automotive

📦 Logistics

🛡️ Insurance

Automotive • Logistics • Insurance

HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.

📋 Description

• Interact directly with customers by phone, providing friendly, professional, and timely support • Use HONK’s proprietary technology to connect customers with its nationwide network of service providers • Listen to and assess customer needs, build rapport, and provide tailored solutions • Monitor service requests through completion and help resolve issues or delays • Communicate clearly with customers about their service, expectations, and next steps • Deliver high-level customer service efficiently in a fast-paced environment • Think creatively and take ownership of customer issues to ensure a positive experience • Develop a strong understanding of HONK’s services, technology, and processes to assist customers and answer questions

🎯 Requirements

• Experience in a customer-facing environment resolving issues over the phone • Ability to quickly, calmly, and professionally engage customers, understand questions/issues, and deliver solutions that surpass expectations • Ability to professionally handle extremely high-volume phone calls from customers and partners while maintaining composure under pressure • Demonstrated problem-solving aptitude and ability to determine customer solutions using a consultative sales approach • Fluency in English; Spanish is a plus • Secluded, uninterrupted workspace where information remains confidential and work can be done without environmental distractions • Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload • Experience working from home is preferable • Equipment that supports a work-from-home environment is preferable

🏖️ Benefits

• Full-time virtual/work-from-home career • Remote-first work environment • Flexible collaboration and flexibility • Proven performers are recognized and rewarded