HR Associate

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🕒 May 7

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Respond to a high-volume of Care Pro inquiries across the employee lifecycle. • Manage HR Escalations & Issue Resolution from intake to resolution. • Act as a key escalation point for employee relations concerns. • Assist in resolving CP complaints and escalate complex issues as needed. • Identify trends in CP concerns and flag opportunities for process improvements. • Manage high-volume ticket processing (~100 tickets weekly). • Ensure timely responses to HR inquiries via phone, email, and text. • Collaborate cross-functionally with Payroll, Compliance, and Operations. • Review and approve pending HRIS changes in Dayforce. • Lead the full infection control cycle and oversee leave of absence requests. • Manage employee status changes and necessary documentation. • Coach market teams on best practices related to CP privacy. • Present key trends and challenges to HR leadership.

🎯 Requirements

• 3+ years of professional experience (required) • 2+ years of customer service experience • 2+ years experience in HR • Bachelor’s degree, HR certificate, or equivalent experience • Outstanding communication and interpersonal skills • Strong problem-solver with ability to work independently as well as part of a team • Experience working in a high-growth company and the ability to adapt to ongoing change • Exceptional attention to detail and ability to balance multiple assignments • Excellent technical skills and ability to learn new systems quickly • Knowledge of HR best practices, systems, and protocols • Positive, can-do attitude, and professional telephone demeanor • Willingness to work on weekends on a consistent weekly basis • Flexibility to work at least one weekend day (required)

🏖️ Benefits

• Medical, dental and vision coverage including a zero cost plan for employees. • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. • Generous time off program. • Employee Assistance Program. • Equity and 401K with up to a 4% match.