Director of Client Services

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $180k - $210k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 0%

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Honu Services

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👥 HR Tech

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HR Tech • Recruitment

Honu Services is a company that appears to operate or support career-site and recruitment-related digital services. The provided text is a website footer referencing job search, candidate experience, and a content management system, suggesting Honu Services may provide or manage job listings, candidate outreach, and site/CMS support for employers.

📋 Description

• Oversee the daily functioning, efficiency, and strategic direction of the organization's IT infrastructure • Align IT operations with business objectives • Establish and enforce IT policies, SLAs, and implementation requirements supporting ISO 9001, ISO 20000, ISO 27001, and CMMI frameworks • Provide executive leadership with input on capacity planning and resource optimization • Contribute to IT infrastructure and services budgeting reviews • Oversee cloud, on-premises, and hybrid IT environments • Direct IT operations across service desk and endpoint delivery systems, including Windows, Azure Virtual Desktop, Windows 365, and Intune management planes • Ensure high availability, scalability, and security of IT endpoint systems • Evaluate and implement emerging technologies supporting compliance and business productivity • Define and monitor service delivery KPIs • Ensure high IT service performance and customer satisfaction • Oversee major incident management and root cause analysis • Work with security teams to enforce cybersecurity best practices • Maintain CMMC regulatory compliance through organizational policies • Provide input to disaster recovery and business continuity plans • Assist with vendor contract negotiations and third-party relationship management • Serve as liaison between IT and other business units • Lead IT operations teams and foster professional growth • Develop succession plans and staff training programs • Promote innovation, collaboration, inclusion, and accountability • Act as technical escalation point for service management issues and internal escalation point for personnel or client-facing technical issues • Lead and support cross-functional service delivery teams

🎯 Requirements

• 10+ years in IT • 3-5 years in management (service desk, infrastructure, or operations) • Bachelor’s or Master’s in IT, Computer Science, or Business Management (or equivalent experience) • Understanding of IT infrastructure, cloud services (Azure, ServiceNow, Adobe Cloud), security, and enterprise applications • Experience with IT budgeting, cost control, and forecasting • Experience with ITIL frameworks, CMMI, Lean Six Sigma, Helpdesk Institute, or other efficiency-focused methodologies • Ability to manage teams, negotiate with vendors, and communicate IT priorities to executives • Familiarity with risk management, governance, and compliance frameworks • Expertise in incident and problem management • Experience overseeing large-scale IT initiatives • Must be available during standard business hours and maintain a dedicated workspace • Must have mobility for bending, reaching, and kneeling; may lift up to 30 pounds • ITIL v4, Lean Six Sigma, PMP or equivalent, and HDI certifications are helpful but not mandatory

🏖️ Benefits

• 100% company paid employee coverage for Medical, Dental, and Vision insurance • 401(k) Retirement Plan with Company Match and Roth IRA option • Employer Paid Life Insurance and AD&D, Short-Term and Long-Term Disability • Flexible Spending Accounts • Professional Development Opportunities • Paid Time Off and Holidays • Various Employee Perks and Discounts

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