Senior Full Stack Engineer, Realtime, Voice, Customer Experience Platform

Job not on LinkedIn

🔥 2 hours ago

🌽 Illinois, New York – Remote

🌽 Illinois – Remote 🗽 New York – Remote

💵 $200k - $250k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Hopper

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

💰 $96M Venture Round on 2022-11

Hospitality • Logistics • Travel

Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

📋 Description

• Own the voice channel end to end, including telephony and CPaaS integrations • Build streaming speech-to-text and text-to-speech pipelines • Orchestrate realtime models and manage latency and quality budgets • Build product features across React/TypeScript front ends, Scala and Python backend services, and GCP infrastructure • Design for multi-tenant scale using configuration rather than code forks • Build safety and compliance plumbing, including guardrails, content filtering, and PII redaction integration points • Maintain revenue-critical deployments through observability, alerting, incident response, and SLA performance • Build platform capabilities for partner telephony integrations and go-lives • Contribute through code reviews and architecture reviews • Mentor engineers • Anchor Hopper's HTS Assist agentic AI assistant, which resolves travel changes, cancellations, refunds, and bookings over chat and voice

🎯 Requirements

• 6+ years of software engineering experience • Senior-level ownership of production systems and genuine full-stack range • Hands-on realtime systems experience, such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products • Strength in React and TypeScript • Backend experience in Scala or another JVM language, and/or Python • Cloud infrastructure experience on GCP or AWS • Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems • Familiarity using AI coding tools as a standard part of the workflow • Experience with SLAs, observability, on-call rotations, and rollback plans • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively • Strong communication across product, design, and operations • Conversational AI or LLM orchestration experience is a bonus • Speech technology experience with Deepgram, ElevenLabs, Whisper, or OpenAI Realtime is a bonus • Cloud telephony or CPaaS knowledge with Twilio, Amazon Connect, Genesys, or LiveKit is a bonus • Customer service, CRM, contact center, or workflow automation experience is a bonus • Familiarity with travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

🏖️ Benefits

• Competitive salary • Pre-IPO equity packages • Unlimited PTO • Carrot Cash travel stipend • Access to co-working space on demand through FlexDesk • Work-from-home stipend • Generous parental leave, much above industry standards • 100% employer-paid Medical, Dental and Vision coverage for employees • Disability and Life insurance • Health Reimbursement Account (HRA) • DCA/FSA • Access to a 401k plan • Entrepreneurial culture • Open communication with management and company leadership • Small, dynamic teams with massive impact