Senior Product Manager, Ops & Customer Experience

🕒 May 26

🌵 Arizona, California, +25 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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HopSkipDrive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

📚 Education

🏢 Enterprise

💰 $37M Series D on 2022-09

Transport • Education • Enterprise

HopSkipDrive is a leading provider of innovative and scalable school transportation solutions, partnering with schools, districts, and counties to provide safe, reliable transportation for youth. They specialize in providing alternatives to traditional school bus routes, catering to students' non-routine needs, those in foster care, and students with special transportation requirements. HopSkipDrive also supports personalized and small group transportation solutions, and uses RouteWise AI technology for transportation optimization. Their service is known for being 40% more affordable than traditional underutilized bus routes. They also address challenges such as bus driver shortages and provide a flexible network of CareDrivers, ensuring safety and reliability.

📋 Description

• Push the boundaries of what's possible with Generative AI, Conversational AI, and LLM-powered assistance • Create seamless, human-centric experiences across support ecosystems • Develop self-service experiences that anticipate customer needs • Build agent tools that simplify complex problem-solving • Collaborate within a high-impact, innovative team

🎯 Requirements

• Minimum of 8 years of experience in product management with a focus on customer support, platform, or internal tools • Proven experience building and launching LLM-powered agents, conversational AI, and AI-native experiences • Deep experience building internal platforms, CRM solutions, and organization toolings (Zen Desk experience preferred) • Strong foundation in user experience with a passion for designing intuitive technology • Skill in defining multi-year AI product strategies and translating ambiguous problems into clear roadmaps • Experience mentoring other product managers on AI development, compliance, and platform scalability • Highly analytical, leveraging data and user research to inform product decisions and measure impact

🏖️ Benefits

• Equity • Flexible vacation • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) • Flexible Spending Account (FSA)