Senior Customer Enablement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $142k - $180k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Bring the foundational Horizon3 Customer Academy to life and help customers realize value from the NodeZero autonomous penetration testing platform faster • Design, build, and continuously improve customer learning experiences across NodeZero capabilities, tiers, workflows, and functionality • Build customer certifications, technical how-to modules, guided learning paths, hands-on exercises, and other enablement experiences • Define curriculum architecture organized by customer role, use case, capability, product tier, and proficiency level • Define learning paths from foundational concepts through advanced NodeZero usage and operational best practices • Design and launch customer certification programs with practical assessments and completion criteria • Create technical modules covering configuration, test execution, findings review, reporting, remediation validation, and related functionality • Produce interactive lessons, demonstrations, walkthroughs, videos, job aids, reference guides, scenario-based exercises, and hands-on labs • Maintain deep working knowledge of NodeZero, product tiers, technical workflows, releases, roadmap changes, attack research, and customer use cases • Partner with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, Support, and other technical SMEs • Establish processes for gathering expertise, validating technical accuracy, content reviews, ownership, and update cycles • Personally design and produce live, virtual, and self-paced customer enablement content using adult learning and instructional design principles • Build reusable templates and standards for lessons, modules, assessments, facilitator guides, labs, and certification materials • Define and track customer readiness, engagement, certification, adoption, and time-to-value measures • Use completion data, assessment results, customer feedback, support themes, and Customer Success insights to improve learning experiences • Maintain a roadmap for new courses, certifications, updates, and retired content • Share progress, risks, and impact with enablement and cross-functional leadership

🎯 Requirements

• 5+ years of experience in customer enablement, technical enablement, instructional design, customer education, learning experience design, or a related field • Demonstrated experience building technical customer education, certifications, academies, onboarding programs, or product training • Proven ability to translate complex technical concepts into clear, practical, and outcome-oriented learning content • Hands-on experience creating digital learning content using tools such as Articulate Rise or comparable authoring platforms • Experience designing assessments, knowledge checks, practical exercises, or certification programs • Strong written and verbal communication skills, including the ability to work effectively with technical SMEs and customer-facing teams • Strong project management skills and the ability to manage content development from intake through launch and iteration • Direct experience with NodeZero, autonomous penetration testing, offensive security, exposure management, vulnerability management, cloud security, identity security, or adjacent cybersecurity domains • Experience enabling security, IT, infrastructure, DevOps, or technical practitioner audiences • Experience building a customer academy or education program from the ground up • Experience creating hands-on labs, technical demonstrations, interactive simulations, or scenario-based learning • Familiarity with learning management systems, video and screen-recording tools, assessment platforms, and customer education analytics • Experience working closely with Product, Engineering, Customer Success, and Sales Engineering in a high-growth B2B SaaS or cybersecurity company • Experience working with enterprise customers • Ability to work in the United States; applicants must be legally authorized to work in the United States

🏖️ Benefits

• Equity package in the form of stock options for all full-time roles • Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Remote and hybrid work models depending on role and location • Career development opportunities • Inclusive, collaborative culture • Moderate travel for customer meetings, enablement events, internal planning sessions, and company gatherings