Senior Business Systems Analyst – Content Management Systems

🔥 9 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizontal Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

📣 Marketing

💼 Consulting

Marketing • Digital Transformation • Consulting

Horizontal Digital is an experience-forward consultancy that focuses on placing people at the center of their solutions. They specialize in creating meaningful, end-to-end digital experiences through strategy, creativity, and technology. Their services include CX strategy and design, sales, service, CRM, commerce, customer data management, digital experience management, infrastructure, integrations, governance, analytics, AI, and marketing automation. Additionally, Horizontal Digital offers a Marketing Cloud Master Class and has experience in enhancing digital customer journeys for brands like Shure. The company operates globally with offices in the US, India, UK, UAE, and Malaysia.

📋 Description

• Translate business needs into well-structured user stories with descriptions and acceptance criteria • Lead backlog refinement by ensuring requirements are clear, feasible, and aligned with business goals • Assist in solution design sessions by providing documentation and clarifications • Support scope management by documenting changes and raising feasibility concerns to senior analysts or project leads • Identify potential risks or blockers and escalate for guidance and resolution • Gather stakeholder input to inform backlog prioritization, ensuring requirements reflect business priorities and dependencies • Act as a liaison between business and technical teams under senior guidance • Participate in agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives • Collaborate with developers, QA, and product teams to ensure delivery readiness and quality outcomes • Maintain a transparent and organized backlog, ensuring items are development ready • Ensure traceability between business goals and user stories • Develop an intermediate understanding of the digital ecosystem, including CMS, CRM, and related engagement platforms • Contribute to team knowledge sharing, documentation, and process improvement efforts • Clearly document requirements and proactively seek clarification when needed • Identify issues in requirements, backlog, or process and escalate with recommendations • Demonstrate growing independence in resolving moderately complex challenges

🎯 Requirements

• Must have experience working with enterprise CMS platforms • 7+ years of experience working on digital initiatives, software development, or IT projects as a Business Systems Analyst, or in a similar role • Experience working with enterprise CMS platforms such as Sitecore, Optimizely, Contentstack, or Adobe Experience Manager (AEM); Sitecore experience preferred • Familiarity with digital ecosystems such as ERP, PIM, marketing automation, personalization, or customer service tools • Basic to intermediate knowledge of API-driven integrations and data interchange across the customer journey • Bachelor’s Degree (or foreign equivalent) required • Demonstrated experience supporting backlog management, writing user stories, participating in backlog refinement, iterative delivery, and UAT • Experience working in agile delivery environments, with familiarity in Scrum or Kanban • Experience with Jira/Confluence toolset preferred • Agency/consultancy experience highly preferred • Certifications in Agile, Scrum, or Product Ownership are a plus, such as CSPO, SAFe PMPO, or CSM