Senior Account Manager – Strategic Accounts

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Hospitality Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hospitality Solutions is a hospitality technology company offering an integrated SaaS platform for hotels that combines booking engines, central reservation systems, GDS/OTA distribution, payments, retailing, digital marketing, voice/reservation services, and guest intelligence. The platform helps hotel operators expand distribution, maximize revenue, personalize guest experiences, and streamline operations across channels.

📋 Description

• Own and deepen commercial relationships across a portfolio of strategic accounts • Build partnerships with senior distribution, revenue, and commercial leaders • Understand customer business models, competitive environments, ownership structures, and strategic priorities • Maintain regular on-site engagement with accounts • Own account planning, renewals, upselling, cross-selling, pricing, negotiations, and contract management • Develop strategic account plans with growth targets, expansion opportunities, relationship milestones, and renewal timelines • Grow Aven's share of wallet through product attachment, expanded distribution, and deeper platform utilization • Maintain Salesforce pipeline and revenue forecasts • Lead executive business reviews, strategic planning sessions, and senior stakeholder presentations • Develop and deliver executive-ready presentations • Represent Aven Hospitality at customer forums and partner events • Translate complex technology and commercial concepts into persuasive narratives • Partner with Customer Success, Sales Consultants, Sales Support, product, delivery, and leadership teams • Advocate for account priorities and provide market intelligence, competitive signals, and customer feedback

🎯 Requirements

• Minimum 5 years of strategic account management experience in the hospitality technology industry • Demonstrated track record of managing complex, high-value customer relationships • Proven track record of meeting or exceeding revenue retention and growth targets within sophisticated enterprise or strategic accounts • Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation • Exceptional presentation and communication skills, including executive-level narratives • Fluency with CRS, PMS, distribution technology, or related hospitality systems • Ability to engage credibly with revenue management and technology leaders • Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation • Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies • Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities • Willingness to travel up to 25% of the time • Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education

🏖️ Benefits

• Very competitive compensation • Generous Paid Time Off (25 PTO days) • 8 Hours of Volunteer Time Off (VTO) • Comprehensive medical, dental and Wellness Program • 12 weeks paid parental leave • Flexible working arrangements • Formal and informal reward, recognition and acknowledgement programs • Employee development events