Customer Success Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +10 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Drive adoption of Hostaway’s AI-powered vacation rental management platform • Understand customer needs and provide personalized onboarding and ongoing engagement • Develop relationships and strategies to improve customer retention and satisfaction • Serve as the primary contact for significant customer issues and coordinate internal resolutions • Conduct regular client check-ins and provide support or solutions • Conduct webinars and create user guides and training materials • Collaborate with sales and product teams to share customer insights • Monitor and report on account health, usage, and customer satisfaction metrics • Provide recommendations based on account data

🎯 Requirements

• 3–5 years of experience in customer success in the SaaS industry • Ability to prioritize and manage a large portfolio of approximately 100 mid-market accounts • Proven Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance • Expertise in risk identification, portfolio segmentation, and ownership of renewals • Demonstrated ability to build strong customer relationships and manage client expectations at scale • Excellent problem-solving skills • Native-level English speaker • Must be physically based in the United States within the EST or CST time zones • Must be able to collaborate with U.S. and North American accounts • B2B SaaS experience

🏖️ Benefits

• 100% remote work within the applicant’s country of residence • Valuable stock options/equity • Learning and development opportunities • Career advancement opportunities • Annual paid leave aligned with country- and contract-specific norms • Country-specific health insurance and pension benefits where customary • Diverse international team culture • Competitive compensation based on market rates in the applicant’s country