Client Success Manager

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop and maintain strong, lasting client and broker/consultant partnerships with assigned customers • Engage in strategic and proactive planning within the client’s overall line of business • Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes • Resolve issues proactively and timely • Consult customers on best practices, review service/product offerings, recommend new solutions, and provide market insights • Develop understanding of population health and healthcare utilization data and articulate results • Participate in health center implementation planning and launch • Manage contractual requirements, renewal terms, and client renewals at targeted escalation • Identify revenue growth opportunities with existing clients, including new member populations, health centers, products, and services • Define and leverage the coverage model for assigned clients • Gather customer feedback and work with internal partners to improve products and services • Coordinate client-specific engagement plans with marketing, including communications and incentives • Partner on employee/member engagement, clinical and savings metrics, performance guarantees, and communications with clinical staff • Analyze, summarize, report, and manage clinic operations performance data and track partnership risk metrics • Maintain Salesforce documentation and reporting • Execute contractual requirements and assist with RFPs as requested • Support client eligibility file processing, invoicing, incentive documentation, and reporting • Serve as lead point of contact for customer needs and requests • Maintain broker relationships and advocate for mutual clients • Run, interpret, and deliver client reporting at the appropriate frequency

🎯 Requirements

• Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience, or equivalent combination of education and experience • Proven success managing clients with complex needs and high expectations • Experience influencing stakeholders at all levels • Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment • Experience developing and delivering presentations • Strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally • Ability to manage ambiguity and establish effective internal networks • Understanding of the market, business sector, and related services • Process improvement and adherence knowledge • Tenacious follow-up when performing client services • Strong project management, account portfolio planning, and prioritization skills • Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred • Willingness to travel up to 50%

🏖️ Benefits

• Annual incentive eligibility • Great Place to Work® certified inclusive, high-trust culture