Senior Manager, Customer Success – Automotive AI

🔥 7 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Podium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Podium is a comprehensive AI-driven platform designed to enhance business operations by driving lead conversions, marketing, and customer engagement. It provides solutions such as AI-powered chatbots, review management, text marketing, and scheduling to help businesses capture and convert leads efficiently. Podium's AI engages with potential customers, automates routine tasks, and manages communications across various platforms like Google, Facebook, SMS, and third-party websites. It is tailored for industries like automotive, retail, health & wellness, and home services, supporting businesses in transforming leads into repeat sales.

📋 Description

• Lead and develop a team serving Podium’s enterprise automotive customers • Set priorities, coach executive communication and problem solving, and hold the team accountable for adoption, customer outcomes, retention, and growth • Advise dealer group executives, owners, and general managers on applying AI to improve operations • Translate business priorities into practical plans with milestones, owners, and success measures • Lead discovery into sales and service workflows and identify required process, role, handoff, and human-oversight changes • Oversee AI deployments and adoption across multiple locations with onboarding and technical teams • Partner on readiness, rollout, training, and ongoing improvement • Build business cases for AI and demonstrate results through executive reviews • Analyze performance data, diagnose gaps, and recommend actions • Own portfolio retention and growth, identify risks, lead recovery plans, and partner with Sales on expansion • Bring customer insights to Product and Engineering and coordinate resolution of critical issues • Build repeatable discovery methods, rollout playbooks, and reporting to scale effective practices across automotive groups • Travel for customer engagements, onsite working sessions, and executive meetings

🎯 Requirements

• Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success • Experience at a leading consulting firm is a plus • Track record of managing and developing high-performing teams, with accountability for customer or business results • Strong executive presence and communication skills • Ability to lead working sessions, challenge assumptions constructively, and make clear recommendations to senior decision makers • Strong analytical and commercial judgment • Ability to build business cases, assess ROI, and connect product adoption to operational performance, retention, and growth • Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows • Ability to translate between business stakeholders and technical teams • Experience delivering complex programs across multiple stakeholders or locations, including process changes and employee adoption • Interest in automotive and willingness to learn dealership operations in depth • Experience working with dealerships or other distributed, multi-location businesses is a plus • Ownership and sound judgment in a fast-moving environment • Ability to move from strategic recommendations to detailed execution • Travel 15% to 20% of the time

🏖️ Benefits

• Open and transparent culture • Life insurance • Long and short-term disability coverage • Paid maternity and paternity leave • Fertility benefits • Generous vacation time • Three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with Podium gear and apparel • Utah HQ gym with local professional coaches and classes • Onsite Utah HQ child care center, subsidized for employees